Claims Investigations & Customer Support Specialist

TEKsystems; United States; Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

TEKsystems is seeking a contract-based customer service professional for a hybrid role in Minneapolis, MN. The position emphasizes follow-up on unsettled claims, collecting missing paperwork, and coordinating with multiple teams to resolve complex cases.

The role involves 70% investigative work and 30% outreach by phone and email, with opportunities to escalate to legal and management as needed. Prior experience in call centers or insurance is preferred.

Qualifications

• 1-2 years of experience in Call Center, Collections, Operations, Insurance or Financial Industry.

Responsibilities

• Perform follow up functions related to unfair claims practices including calling out to establish contact with beneficiaries who have not claimed or sent claims paperwork.
• Follow up on missing requirements regarding claims paperwork, assist with pre-escheat work related to unclaimed property, work with fixed and variable claims processing teams for more complex cases and resolutions, and go to legal and management with cases that require escalated review or analysis.
• Respond to, validate, and/or approve varied and complex customer service requests and inquiries for all customer segments, including top customers, by applying knowledge and following established practices and standards.
• Review, research, problem solve, and recommend resolutions for non-routine customer inquiries. Escalates to next level as needed.
• Mentor other team members and act as a resource for assigned area.
• Coordinate and assist with team and department projects. Participate in special assignments as required to meet business needs.
• Influence business results by providing proactive customer service, education and communication.
• 70% of the time will be investigative work, 30% of the time will be call and email outreach to clients. The investigative work is the due diligence needed to make sure all information gathered is correct, prior to contacting the beneficiaries.

Skills

Customer service

Call center

Job description

TEKsystems is seeking a contract-based customer service professional for a hybrid role in Minneapolis, MN. The position emphasizes follow-up on unsettled claims, collecting missing paperwork, and coordinating with multiple teams to resolve complex cases.

The role involves 70% investigative work and 30% outreach by phone and email, with opportunities to escalate to legal and management as needed. Prior experience in call centers or insurance is preferred.