Inbound Complaint Resolution Specialist (Hybrid)

TEKsystems; United States; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

PTO

Job summary

TEKsystems in Chandler, AZ seeks a complaints specialist to handle escalated customer inquiries in a hybrid contract-to-hire role. You will manage inbound calls from open complaint cases and coordinate transfers to resolve issues effectively.

Duties include documenting cases for case workers and supporting a fast-paced complaints workflow while adhering to banking regulations and internal policies. The position offers $20 per hour with benefits eligibility for temporary staff.

Responsibilities

• Handling inbound calls from customers with open complaint cases.
• Handling inbound warm transfer calls from other departments with an escalated customer to resolve the complaint or gather information for a formal case.
• When not on the phone, compiling and creating formal cases for case workers.

Job description

TEKsystems in Chandler, AZ seeks a complaints specialist to handle escalated customer inquiries in a hybrid contract-to-hire role. You will manage inbound calls from open complaint cases and coordinate transfers to resolve issues effectively.

Duties include documenting cases for case workers and supporting a fast-paced complaints workflow while adhering to banking regulations and internal policies. The position offers $20 per hour with benefits eligibility for temporary staff.