Banking Complaints Intake Specialist (Hybrid)

TEKsystems; West Des Moines (IA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems in West Des Moines, IA, is hiring for a contract-to-hire intake/case worker role within the complaints department. You will support customers, gather information, and route cases for escalation through the intake and investigations process.

Responsibilities include reviewing complaints, maintaining compliance, and resolving issues via multiple internal systems while working from home part of the time in a hybrid setup.

Qualifications

• Strong communication and de-escalation skills for customer interactions.
• Ability to follow policies and procedures to execute tasks repetitively.
• Time management to handle multiple complaints in different statuses.

Responsibilities

• Support internal and external customers with inquiries and complaints regarding financial products and services.
• Conduct investigative steps to identify issues and process complex transactions online.
• Review complaints for regulatory flags and classify risks in the case management system.

Skills

complaint handling

complaint resolution

escalation calls

banking customer service

financial services

MS Office

Job description

TEKsystems in West Des Moines, IA, is hiring for a contract-to-hire intake/case worker role within the complaints department. You will support customers, gather information, and route cases for escalation through the intake and investigations process.

Responsibilities include reviewing complaints, maintaining compliance, and resolving issues via multiple internal systems while working from home part of the time in a hybrid setup.