Claim Coordinator

Conner Strong & Buckelew; Camden (NJ); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

401K plan

PTO

Comprehensive benefits

Job summary

Conner Strong & Buckelew is seeking a Claims Associate to support the claim consulting team in daily servicing and claim management for commercial insurance clients. You will interact with carriers and customers to ensure prompt, accurate service and manage claim data across multiple systems.

The role emphasizes attention to detail, strong communication skills, and the ability to multi-task while maintaining client files and reporting dashboards.

Qualifications

• Detail-oriented with exceptional organizational skills.
• Excellent interpersonal, analytical, written and verbal communication.
• Self-starter, flexible and capable of multi-tasking with minimal supervision.
• Willing to work outside of normal hours when needed.
• Proficient in Microsoft Office; Word, Excel and PowerPoint required.

Responsibilities

• Support the claim consulting team in daily servicing of claims and management programs.
• Interact with carriers and customers to deliver exceptional service.
• Report new claims to carriers/TPAs and enter data into the Claim Loss Database.
• Follow up on claims for numbers and adjuster contact information; communicate developments.
• Monitor progression of first party claims to conclusion and escalate if needed.
• Prepare reports, dashboards, and claims data in Origami; coordinate scheduling and correspondence.
• Maintain client files and agency management data accuracy; adhere to policies.

Skills

Detail-oriented

Organizational skills

Interpersonal skills

Analytical skills

Written and verbal communication

Problem solving

Self-starter

Multi-tasking

Tools

Sagitta

WorkSmart

ImageRight

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Summary: Responsible for supporting the claim consulting team in the daily servicing of claims and claim management program for the customers of the commercial insurance lines. Provide prompt, accurate and courteous service to customers, team members and insurance companies regarding those accounts and other duties as directed.

• Interacts with carriers and internal/ external customers to ensure delivery of exceptional customer service.
• Claim Reporting: Receives and reports new claims to insurance carriers, third party claims administrators and wholesalers;
  • Follows up on reported claims for claim number and adjuster’s contact information,
  • Enters all relevant information into the Claim Loss Database,
  • Keeps abreast of developments with claims & communicates with adjusters as necessary,
  • Alerts Associates/Consultants of major developments or issues.
• Monitor progression of first party claims (client related auto and property) to conclusion;
  • Elevates claim to an Associate or a Consultant if complex or problematic.
• Assist in preparing necessary reports, dashboards and claims data within Origami.
• Assists Claims Team in the assigned coordinating activity of scheduling meetings and managing correspondence.
• Upon client renewal, sends appropriate communications to clients, such as Claim Reporting Procedures, Claim Reporting Forms, etc.
• Works in Microsoft Office Suite and various agency systems, including but not limited to:
  • Sagitta;
  • WorkSmart/ImageRight; and
• Accesses individual insurance carrier and TPA claim systems for gathering claim and loss information.

Other Functions:

• Maintains Client files that conform to company standards.
• Maintains workflows, tasks and incoming mail in Agency Management System.
• Ensures accuracy of client data in the agency management system.
• Adheres to company policies, procedures and guidelines.
• Other duties as assigned.

Requirements:

• Detail-oriented and exceptional organizational skills
• Excellent interpersonal, analytical, written and verbal communication and problem solving skills.
• Self-starter, flexible, able to multi-task and handle responsibilities with minimal supervision.
• Must have the ability to be flexible and work outside of the normal work day.
• Proficiency required in Microsoft products; Word, Excel and PowerPoint required.
• Authorized to work in the United States on a full-time basis without Company sponsorship.

Salary for this position ranges from $29.69/hr - $32/hr. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.

Must be authorized to work in the United States on a full-time basis without Company sponsorship.

Conner Strong & Buckelew is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability (physical or mental), marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.