Claims Coordinator: Data-Driven Incident Support

Bi--state-Development-Agenc; St. Louis (MO); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

PTO 4 weeks

Holidays + birthday floating day

401(k)

PSLF eligibility

Gym discounts

Onsite gyms 24/7

Transit access (MetroLink/MetroBus)

Cell plan discounts

Job summary

Bi-State Development is seeking a Claims Coordinator to support the intake, evaluation, and processing of incidents and potential claims. You will manage dedicated lines and emails, assess reports, and input data for third-party administration.

Responsibilities include handling medical bills, coordinating light-duty safety training, gathering documentation, and assisting with reporting. The role emphasizes confidentiality, teamwork, and strong customer service in a community-focused environment.

Qualifications

• Excellent customer service skills.
• Broad tech experience including Origami, Safety Vision/Foresight Pro, Oracle, Microsoft Office, OneDrive and Adobe Acrobat; capable of learning more complex software.
• Ability to communicate effectively with all BSD departments and staff at all levels.
• Ability to plan, develop, and implement projects while promoting teamwork and handling multiple projects.
• Strong evaluation skills enabling task prioritization.
• Ability to maintain confidential information about claims and employees.

Responsibilities

• Manages the dedicated claims phone line and email with timely intake and response.
• Receives and evaluates reports and determines whether a claim should be initiated.
• Enters incident data, photos, and reports into the claims system for TPA review.
• Receives medical bills and claim documents to scan and forward to the TPA.
• Coordinates and manages light-duty safety training for employees.
• Requests documents, wage statements, photos, and videos as required for claims processing.
• Locates archived videos and shares with adjusters and medical providers via web call or FTP.
• Manages subpoena and letter of representation responses for the TPA.
• Identifies potential incidents for NTD reporting.
• Processes subrogation checks to ensure accurate reporting to accounting and the claims system.
• Receives and routes all incoming mail to the TPA.
• Maintains claims filing and record storage.
• Manages third-party COI filing and retention.
• Assists with filing of claims documents and reports creation.
• Provides support with data entry and filing.

Skills

Customer service

Effective communication

Project planning

Confidential information handling

Prioritization

Teamwork

Education

High School or GED

Some college in business administration

Tools

Origami

Safety Vision

Foresight Pro

Oracle

Microsoft Office

OneDrive

Adobe Acrobat

Job description

Bi-State Development is seeking a Claims Coordinator to support the intake, evaluation, and processing of incidents and potential claims. You will manage dedicated lines and emails, assess reports, and input data for third-party administration.

Responsibilities include handling medical bills, coordinating light-duty safety training, gathering documentation, and assisting with reporting. The role emphasizes confidentiality, teamwork, and strong customer service in a community-focused environment.