Claims Coordinator

ADB Companies, LLC; St. Louis (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

ADB Companies, LLC is seeking a Claims Coordinator to lead the processing and evaluation of incidents and potential claims with empathy, accuracy, and speed. The role involves guiding customers through the claims process and ensuring a fast, easy experience.

The position emphasizes safety, wellness, learning, diversity, and service excellence in a fast-paced environment at our Pacific, MO headquarters. Strong organizational and communication skills are essential.

Qualifications

• High school diploma required.
• 1–3 years of prior proven experience as claims coordinator with auto liability, general liability and property damage.
• Minimum 3 years of experience using Microsoft Windows and Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• NetSuite, Monday.com experience preferred.

Responsibilities

• Manages the dedicated claims phone line and email, ensuring timely intake and response to potential claims.
• Daily USPS mail processing of mail, invoices, and email to scan for intake and processing.
• Enters incident data, photos, and reports in the claims system; establishes new claims by taking First Notice of Loss.
• Manage investigations for GL, Property and Auto claims to ensure payment integrity and provide feedback.
• Request appraisals, estimates, cause & origin reports, and related documents for investigation.
• Communicate with customers via phone, email, text, or mail.
• Review estimates/reports and issue payments per policy terms.
• Maintain meticulous documentation, diary entries, and compliance with claims laws/regs.
• Conduct recurring claims review meetings with leadership to resolve open claims quickly.
• Produce high-level weekly tier reporting.

Skills

Customer service

Attention to detail

Time management

Communication skills

Leadership

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Salesforce

Coupa

NetSuite

Monday.com

Job description

To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company’s mission, vision, and values.

OUR MISSION:

We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success.

POSITION TITLE:

Coordinator, Claims

CLASSIFICATION:

Non-Exempt

Position Overview

ADB is a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset, ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our communities.

ADB is seeking a Claims Coordinator to strategically lead corporate compliance. The position will be responsible for coordinating and supporting initiatives related to the receipt, evaluation, and processing on incidents and potential claims. You will be responsible for guiding our customers through the claims process with empathy, accuracy, and speed, making sure we create a fast, easy, and effortless experience. The ideal candidate will be innovative, customer and quality centric, with a strong work ethic and ALL IN attitude to achieve results.

Roles And Responsibilities

• Manages the dedicated claims phone line and email, ensuring timely intake and response to potential claims.
• Daily USPS mail processing of mail, invoices, and email to scan for intake and processing.
• Enters incident data, photos, and reports in the claims system. Establish new claims by taking customer’s First Notice of Loss
• Manage the prospective investigation and review of GL, Property and Auto claims to ensure payment integrity and provide immediate feedback on findings.
• Request appraisals, estimates, cause & origin reports, and various other reports, and various other reports to assist in the investigation of the claim.
• Communicate with customers using their preferred channel of communication (phone, email, text, or mail)
• Review estimates and reports and issue payments as owed under the policy contract.
• Adjust claim files with extremely high levels of attention to detail quality that exceed the expectations of internal/external auditor security, including ample documentation, regular dairy entries and quality application of coverage and compliance with all claims related laws and regulations.
• Dependable and adaptable to operate within a fast-paced work environment.
• Conduct reoccurring claims review meetings with leadership to quickly resolve open claims.
• High level tier reporting on a weekly basis.
• Performs other position duties when requested.

Success Factors

• A strong belief in ZERO- Being Safe 100% of the time is the expectation.
• Alignment with company mission, vision, and values
• A high level of customer centricity
• Strong work ethic with an ALL-IN attitude
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• A high level of time management, accountability, and prioritization skills
• Ability to be organized, problem solve, and be solution oriented
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Strong leadership skills; can inspire and lead a team to reach common goals
• High level of professionalism, business and financial acumen
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook, Power Point)
• Proficient in Microsoft Office Suite, SalesForce, Coupa and NetSuite preferred

Work Environment

• This position operates out of a temperature-controlled environment (corporate headquarters) located at: 18777 US Highway 66 Pacific, MO 63069

Experience And Education

• The successful candidate will have a high school diploma.
• Minimum of 1-3 years of prior proven experience as claims coordinator with relevant experience with third-party auto liability, general liability and property damage claims.
• Minimum of 3 years of experience using Microsoft Windows on a PC including Microsoft Word, Excel, Outlook, and PowerPoint
• Preferred but not required experience with NetSuite, Monday.com

ADB Companies, LLC is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.