AVP, North American Claims Group

Allied World; New York (NY); On-site; USD 120,000 - 158,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Disability Insurance

401k match

Group Term Life Insurance

Job summary

Allied World is seeking a seasoned Claims Leader in New York with a minimum of seven years of experience, including team management. The role covers claims negotiation, coverage analysis, and litigation coordination to ensure high standards of service.

The position emphasizes technical leadership, client interactions, and regulatory reporting, with a strong focus on mentoring and maintaining efficient claim operations.

Qualifications

• Minimum 7 years' solid working experience including experience in managing a team of the Involved Line(s) of Business.
• Bachelor's degree is required.
• Preferably holder or in progress of professional insurance qualification such as ANZIIF or ACII.

Responsibilities

• Claims Management: review, evaluate, negotiate and resolve non-standard and complex cases within designated authority, analyze coverage, draft positions, manage litigation, authorize payments and reserves.
• Team Leadership & Management: manage the team for the Involved Line(s) of Business, mentor and guide team members, and cover in VP's absence.
• Technical Leadership: provide leadership on claims matters, establish reserves and report developments to management, proactively manage vendors.
• Customer Relations & Business Development: engage with clients/brokers, promote claims services and support business development.
• Compliance & Reporting: ensure regulatory compliance, prepare reports and executive claim reports.

Skills

Negotiation

Communication

Team leadership

Customer service

Independent work

Education

Bachelor's degree

ANZIIF/ACII (in progress or holder)

Job description

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Duties and Responsibilities

Claims Management

• Review, evaluate, negotiate and resolve non-standard and complex cases, within designated personal authority level, in line with established standards, procedures and guidance provided
• Promptly analyze coverage, draft accurate and timely coverage positions, and manage litigation by effectively interacting with insureds, brokers, defense counsel, underwriters and other parties as required
• Set up, investigate and authorize claim payments within specified authority. Negotiate and settle claims within specified authority and recommend reserves beyond authority to appropriate management as necessary
• Identifying, investigate suspicious / fraudulent claims and take appropriate actions and keep relevant stakeholders closely informed

Team Leadership & Management

• Manages the team for the Involved Line(s) of Business and provide/recommend necessary training mentoring and guidance to the team members
• Display good management skills either from a direct report, or more general mentoring junior members of team
• Have ability to step in and manage team in absence of VP (with supervision)

Technical Leadership

• Exhibit technical leadership, both internally and externally, on claims matter which the Company participates
• Establish timely and appropriate reserves and regularly report claim developments and trends to claims and underwriting management
• Proactively manage vendors

Customer Relations & Business Development

• Managing customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction. This also includes handling and resolving any customer feedback or complaints
• Meet with existing or prospective clients or intermediaries to promote Claims and support business development
• Meet with existing or prospective clients and brokers

Compliance & Reporting

• Ensure compliance with all legal, regulatory and policy requirements internally and externally
• Preparation of reports or analysis where necessary
• Prepare Executive Claim reports and present on a quarterly basis to senior executives
• Prepare claim and statistical reports as required

Qualifications

• Relevant academic qualifications with a minimum of 7 years' solid working experience including experience in managing a team of the Involved Line(s) of Business
• Bachelor's degree
• Preferably a holder or in progress of professional insurance qualification such as ANZIIF or ACII and meet minimum local mandatory qualification requirement where relevant
• Solid experience in handling complex / legal cases independently with sound judgment, strong negotiating and analytical ability in the Involved Line(s) of Business
• Excellent negotiation and communication skills
• Self-motivated individual with ability to work independently and handle a diverse range of claims and responsibilities
• Strong customer service oriented attitude
• The ability to work well, remain calm under pressure and thrive in a team environment

The salary range for this role is between:

Compensation

$120,000 – $158,000

Our generous benefits package includes: Health, Dental and Disability Insurance, a company match 401k plan, and Group Term Life Insurance.Allied World is an Equal Opportunity Employer. All qualified applicants will be considered for employment without consideration of any disability, veteran status or any other characteristic protected bylaw.

Working at Allied World

Our team of over 1,650 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence

Headquartered in Bermuda, Allied World has offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland and Toronto. We strive to provide exceptional service to our clients and distribution partners.