Claims Administrative Support Specialist

Progressive Insurance; United States; On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision insurance

Wellness & mental health programs

HSAs/FSAs and life insurance

Paid time off including volunteer time

Job summary

Progressive Insurance is hiring a claims administrative support specialist to assist our claims branch offices. You’ll help ensure essential administrative functions run smoothly and may interact with customers and medical providers by phone or in person where applicable.

The role is in-office, Monday–Friday, with competitive hourly pay and benefits. You will report to the Duluth, GA location and contribute to a welcoming, customer-focused team environment.

Qualifications

• High School diploma or GED or higher with at least 1 year admin experience
• Alternative: 1 year of post-secondary education
• Experience with office equipment and basic admin tasks
• Strong organizational and multitasking abilities

Skills

Office equipment

Organizational skills

Multi-tasking

Communication in team

Customer service

Education

High School diploma/GED or higher

1 year post-secondary education

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims administrative support specialist, you’ll play a vital role supporting our claims branch offices. In addition to ensuring essential administrative functions run smoothly, you may also interact with customers and medical providers by phone or in person when applicable.

Minimum Qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
• [OR] one year post-secondary education

Preferred Skills

• Proficiency using office equipment
• Proven organizational skills
• Ability to multi-task and quickly switch duties
• Communication skills with the ability to work in a team-environment
• Customer service and follow-up skills

Schedule:

Monday - Friday 8:00 AM - 5:00 PM

Location:

This is an in-office, customer-facing role reporting to 3950 Shackleford Rd, Suite 500, Duluth, GA 30096

Compensation

• $17.80/hour - $20.60/hour
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical Requirements And Working Conditions

May require lifting < than 50 lbs.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with {e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN} statuses for this role.