Claims Administrative Support Specialist

Progressive; Allentown (Lehigh County); On-site; USD 26,000 - 28,000; Full time

Job summary

Progressive is seeking a claims administrative support specialist to help run administrative tasks for its Allentown claims offices. The role involves customer and provider interactions by phone or in person, supporting branch offices with essential duties, and working in a fully in-office environment.

Candidates should reside within 30 miles of the Allentown address and meet the minimum education/experience requirements.

Qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
• OR one year post-secondary education

Responsibilities

• Support claims branch offices with essential administrative functions
• Interact with customers and medical providers by phone or in person when applicable
• In-office, customer-facing position

Skills

Administrative support

Microsoft Office

Multi-tasking

Teamwork

Customer service

Communication

Education

High School diploma/GED

Tools

Office equipment

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

You must reside within 30 miles of Progressive's Allentown Claims office at 7535 Windsor Drive, Suite 102B, Allentown, PA 18195.

As a claims administrative support specialist, you’ll play a vital role supporting our claims branch offices. In addition to ensuring essential administrative functions run smoothly, you may also interact with customers and medical providers by phone or in person when applicable.

Must-have qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
• [OR] one year post-secondary education

Preferred skills

• Proficiency using office equipment
• Proven organizational skills
• Ability to multi-task and quickly switch duties
• Communication skills with the ability to work in a team-environment
• Customer service and follow-up skills

Location:

Allentown, PA. You must reside within 30 miles of Progressive's Allentown Claims office at 7535 Windsor Drive, Suite 102B, Allentown, PA 18195.

Schedule:

Monday through Friday, 8am - 5pm. This is an in-office, customer-facing position.

Compensation

• $19.61 - $20.96/hourly
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical requirements and working conditions

• May require lifting < than 50 lbs.

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with {e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN} statuses for this role.