Claims Specialist Lead

Progressive Insurance; Washington; Hybrid; USD 73,000 - 107,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Wellness programs

FSA/HSA

Paid time off

Leave policies

Diversity & inclusion

Career development

Job summary

Progressive is seeking a claims specialist to handle large-loss injury claims valued over $60k. The role involves investigating complex cases, consulting with police, medical experts, claimants and others, and making determinations on coverage and liability.

The position is hybrid, with four days per month in the office for meetings and coaching, plus opportunities for more in-office work if preferred. Strong communication and litigation-related knowledge will be advantageous.

Qualifications

• Six years of relevant work experience with three years in claims handling
• Three years in claims handling and a bachelor’s degree
• Five years of relevant work experience with three years in claims handling and an associate degree

Responsibilities

• Investigate large-loss injury claims valued over $60k and determine coverage, liability, and claim value
• Consult with police officers, medical professionals, claimants and others involved in the accident
• Collaborate with team during hybrid work days and participate in meetings, training, and case reviews

Skills

Rapport building

Negotiation

Customer service

Organization

Civil procedure knowledge

Casualty/Litigation

Education

Bachelor’s degree

Associate degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

claims specialist

As a claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve large-loss injury claims valued over $60k. Investigating intricate and high-risk claims - which may have some litigation features - you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Minimum Qualifications

• Six years of relevant work experience with three years in claims handling OR
• Three years in claims handling and a bachelor’s degree OR
• Five years of relevant work experience with three years in claims handling and an associate degree

Preferred Skills

• Ability to quickly build rapport and successfully effect settlements
• Strong negotiation and customer service skills
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Knowledge of the rules of civil procedures in terms of filing/answering suit, discovery deadlines, and venue
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document
• 3 years of Casualty and Litigation experience

Compensation

• Based on location and experience
  • Federal Way/Everett, WA: $81,000 - $107,000/year
  • Spokane Valley, WA: $73,000 - $97,000/year
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.