Claims Administrative Support Specialist

Progressive; Canton (MA); On-site; USD 61,807,000 - 66,019,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness & mental health programs

Life insurance

Paid time off

Volunteer time off

Disability leave

Parental & family leave

Diversity & inclusion programs

Career development & tuition

Job summary

Progressive is seeking a claims administrative support specialist to assist our claims branch offices in Canton, MA. This role involves performing essential administrative duties and may include contacting customers and medical providers by phone or in person as needed.

Minimum qualifications include a high school diploma or GED plus at least one year of administrative or clerical experience, or one year of post-secondary education.

Qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
• OR one year post-secondary education

Responsibilities

• Support administrative functions for Progressive's claims branch offices
• Interact with customers and medical providers by phone or in person when applicable

Education

High School diploma/GED equivalent or higher

One year post-secondary education

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims administrative support specialist, you’ll play a vital role supporting our claims branch offices. In addition to ensuring essential administrative functions run smoothly, you may also interact with customers and medical providers by phone or in person when applicable.

Minimum qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
• [OR] one year post-secondary education

Preferred skills

• Proficiency using office equipment
• Proven organizational skills
• Ability to multi-task and quickly switch duties
• Communication skills with the ability to work in a team-environment
• Customer service and follow-up skills

Schedule: Monday - Friday, 8:30am - 5:30pm.

Location: This is an in-office position and will report to the Canton, MA office located at 250 Royall St., Canton, MA 02021.

Compensation

• $21.57 - $23.04/hour
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical requirements and working conditions

• May require lifting < than 50 lbs.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with {e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN} statuses for this role.