Claims Administrative Support Specialist

Progressive; City of Albany (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

401(k) with employer match up to 6%

Medical, dental & vision insurance

Wellness & mental health programs

Health care flexible spending accounts

Health savings accounts

Life insurance

Paid time off

Job summary

Progressive is seeking a claims administrative support specialist in Albany, NY to back our claims branch offices. The role involves essential administrative tasks and occasional contact with customers and medical providers by phone or in person.

You will work in the Albany office, Monday through Friday, 8:00 AM to 5:00 PM, on-site. The position offers hourly pay of $20–$21 with an annual gainshare incentive up to 16% of eligible earnings.

Qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
• 1 year post-secondary education

Responsibilities

• Support our claims branch offices with essential administrative functions
• Interact with customers and medical providers by phone or in person when applicable

Skills

Proficiency using office equipment

Organizational skills

Multi-tasking ability

Team communication

Customer service

Education

High School diploma/GED

1 year post-secondary education

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims administrative support specialist, you’ll play a vital role supporting our claims branch offices. In addition to ensuring essential administrative functions run smoothly, you may also interact with customers and medical providers by phone or in person when applicable.

You must reside within 30 miles of Progressive's Albany, claims office at 725 Broadway, Albany, NY 12207.

Minimum qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
• {OR} one year post-secondary education

Preferred skills

• Proficiency using office equipment
• Proven organizational skills
• Ability to multi-task and quickly switch duties
• Communication skills with the ability to work in a team-environment
• Customer service and follow-up skills

Schedule:

Monday - Friday 8:00 AM - 5:00 PM. In office 5 days per/week in the Albany office

Compensation

• $20 - $21/hour
• Gainshare annual cash incentive payment up to 16%of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.