Claims Administration & Records Specialist

Holmes Murphy; West Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Parental Leave

401k Profit Sharing

Generous time off

Volunteer time off

Diversity Day and Inclusion programs

Merit increases and promotion paths

Discretionary bonus opportunity

Job summary

Creative Risk Solutions seeks an Administrative Specialist to provide administrative and operational support for the claims team. Responsibilities include claim intake, assignment, documentation, and processing correspondence while upholding accuracy and customer service.

The role emphasizes strong organizational skills, reliable communication, and adherence to established workflows in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of administrative or office support experience.
• Preferred experience in property and casualty insurance or claims administration.
• Proficient in Microsoft Office and data entry systems; strong communication.

Responsibilities

• Review and assign reported claims to the appropriate claims adjuster.
• Gather and transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system.
• Maintain accurate claim documentation throughout the lifecycle.
• Process CRS mail and scanned mail from the mailroom and paperless email accounts.
• Ensure timely data entry and compliance with procedures.

Skills

Attention to detail

Organizational skills

Verbal and written communication

MS Office

Data entry

Teamwork

Follow workflows

Multi-tasking

Education

High school diploma

Job description

Creative Risk Solutions seeks an Administrative Specialist to provide administrative and operational support for the claims team. Responsibilities include claim intake, assignment, documentation, and processing correspondence while upholding accuracy and customer service.

The role emphasizes strong organizational skills, reliable communication, and adherence to established workflows in a fast-paced environment.