Administrative Specialist

Holmes Murphy; West Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Parental Leave

401k Profit Sharing

Generous time off

Volunteer time off

Diversity Day and Inclusion programs

Merit increases and promotion paths

Discretionary bonus opportunity

Job summary

Creative Risk Solutions seeks an Administrative Specialist to provide administrative and operational support for the claims team. Responsibilities include claim intake, assignment, documentation, and processing correspondence while upholding accuracy and customer service.

The role emphasizes strong organizational skills, reliable communication, and adherence to established workflows in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of administrative or office support experience.
• Preferred experience in property and casualty insurance or claims administration.
• Proficient in Microsoft Office and data entry systems; strong communication.

Responsibilities

• Review and assign reported claims to the appropriate claims adjuster.
• Gather and transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system.
• Maintain accurate claim documentation throughout the lifecycle.
• Process CRS mail and scanned mail from the mailroom and paperless email accounts.
• Ensure timely data entry and compliance with procedures.

Skills

Attention to detail

Organizational skills

Verbal and written communication

MS Office

Data entry

Teamwork

Follow workflows

Multi-tasking

Education

High school diploma

Job description

We are seeking a detail‑oriented and customer‑focused Administrative Specialist to provide administrative and operational support to our team at Creative Risk Solutions. This role is responsible for assisting with claim intake and assignment, maintaining accurate claim records, processing incoming correspondence, and supporting internal and external customers throughout the claims process. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to delivering exceptional service.

Essential Responsibilities

• Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision.
• Receive, gather, and promptly transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system.
• Maintain accurate and complete claim documentation within company systems throughout the claims lifecycle.
• Process incoming Claims Reporting Services (CRS) mail, including scanned mail from the mailroom and correspondence received through paperless email accounts.
• Ensure timely and accurate data entry while adhering to company procedures and compliance requirements.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: 0–2 years of administrative or office support experience required.
• Experience in property and casualty insurance or claims administration preferred.
• Skills & Licensing: Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to work effectively both independently and as part of a team.
• Technical Competencies: Ability to follow established workflows, procedures, and processes while ensuring accuracy and compliance.
• Able to balance multiple tasks while maintaining accuracy and meeting deadlines in a fast‑paced environment.

Here’s a Little Bit About Us

Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies. In addition to being great at what you do, we place a high emphasis on building a best‑in‑class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization’s success by effectively influencing and uplifting team members.

Benefits

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full‑time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward‑thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time‑off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!
• Consistent merit increase and promotion opportunities — Employees are reviewed annually for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money.

At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future. This includes candidates whose current work authorization is temporary or set to expire and who would require employer participation in any renewal, extension, or new authorization process to continue employment.

Holmes Murphy & Associates is an Equal Opportunity Employer.