Claims Admin & Customer Support Specialist

HMA Group Holdings, LLC; West Des Moines (IA); On-site; USD 36,000 - 54,000; Full time

Job summary

Creative Risk Solutions is seeking an Administrative Specialist to provide administrative and operational support to our team. This role assists with claim intake and assignment, maintains accurate claim records, processes correspondence, and supports customers throughout the claims process.

The ideal candidate will have strong organizational and communication skills, proficiency with Microsoft Office, and the ability to manage multiple tasks in a fast-paced environment while delivering

Qualifications

• High school diploma or equivalent required.
• 0–2 years of administrative or office support experience required.
• Experience in property and casualty insurance or claims administration preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision.
• Receive, gather, and transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system.
• Maintain accurate and complete claim documentation within company systems throughout the claims lifecycle.
• Process incoming CRS mail, including scanned mail from the mailroom and correspondence received through paperless email accounts.
• Ensure timely and accurate data entry while adhering to company procedures and compliance requirements.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

Creative Risk Solutions is seeking an Administrative Specialist to provide administrative and operational support to our team. This role assists with claim intake and assignment, maintains accurate claim records, processes correspondence, and supports customers throughout the claims process.

The ideal candidate will have strong organizational and communication skills, proficiency with Microsoft Office, and the ability to manage multiple tasks in a fast-paced environment while delivering