Claims Resolution Expert — Detail‑Driven Claims Support

CRC Group; Flower Mound (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Job summary

CRC Group seeks a Claims Associate to support claims management by gathering documentation, entering data into claim systems, and coordinating communications among claimants, adjusters, and stakeholders. The role emphasizes timely, compliant processing and attention to detail.

Ideal candidates will have 1–2 years in claims administration, proficiency with Microsoft Office, and a strong service orientation to handle sensitive information confidentially.

Qualifications

• High school diploma or equivalent required.
• Associate degree or progress toward bachelor’s degree preferred.
• 1–2 years of experience in claims administration, insurance support, or related financial/administrative role preferred.
• Proficiency in using claims management systems and Microsoft Office applications.

Responsibilities

• Assist in the intake and setup of new claims in the system.
• Collect and verify required documentation from internal and external stakeholders.
• Provide administrative support for claims adjusters, including file organization and data entry.
• Monitor and follow up on claim status to ensure timely resolution.
• Communicate with claimants and other parties to update on claim progress as directed.
• Ensure compliance with regulatory standards and internal policies.
• Escalate issues or discrepancies to supervisor for resolution.
• Maintain accurate and up-to-date claim records within the claims management platform.

Skills

Data entry

Attention to detail

Verbal and written communication

Multitasking

Customer service orientation

Problem solving

Education

High school diploma or equivalent

Associate degree or progress toward bachelor’s degree

Tools

Claims management systems

Microsoft Office

Job description

CRC Group seeks a Claims Associate to support claims management by gathering documentation, entering data into claim systems, and coordinating communications among claimants, adjusters, and stakeholders. The role emphasizes timely, compliant processing and attention to detail.

Ideal candidates will have 1–2 years in claims administration, proficiency with Microsoft Office, and a strong service orientation to handle sensitive information confidentially.