Claims Admin Specialist: Detail‑Driven Support & Growth

holmesmurphy; West Des Moines (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Parental leave

Tuition reimbursement

401k profit sharing

Generous time off

Volunteer time off

Diversity & Inclusion programs

Job summary

Holmes Murphy is seeking an Administrative Specialist to support the Creative Risk Solutions team with administrative and operational duties, including claim intake, assignment, and record maintenance within our claims system.

The ideal candidate is detail‑oriented, with strong organizational, verbal and written communication skills, proficient in Microsoft Office, and able to balance multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of administrative or office support experience.
• Experience in property and casualty insurance or claims administration preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to work effectively both independently and as part of a team.
• Technical Competencies: follow established workflows, procedures, and processes while ensuring accuracy and compliance.
• Able to balance multiple tasks while maintaining accuracy and meeting deadlines in a fast-paced environment.

Responsibilities

• Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision.
• Receive, gather, and promptly transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system.
• Maintain accurate and complete claim documentation within company systems throughout the claims lifecycle.
• Process incoming Claims Reporting Services (CRS) mail, including scanned mail from the mailroom and correspondence received through paperless email accounts.
• Ensure timely and accurate data entry while adhering to company procedures and compliance requirements.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

MS Office

Data entry

Team player

Independent work

Process compliance

Education

High school diploma

Job description

Holmes Murphy is seeking an Administrative Specialist to support the Creative Risk Solutions team with administrative and operational duties, including claim intake, assignment, and record maintenance within our claims system.

The ideal candidate is detail‑oriented, with strong organizational, verbal and written communication skills, proficient in Microsoft Office, and able to balance multiple tasks in a fast-paced environment.