City Permits & Parking Clerk (Customer Support)

Taleo; Cambridge, Northern (MA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

City of Cambridge is recruiting for a front desk/permit clerk within the Department of Transportation. The role involves welcoming the public, processing parking tickets payments, and handling inquiries about permits and adjudication.

Responsibilities include reviewing applications, collecting fees, and balancing daily receipts while maintaining confidentiality and a professional demeanor when interacting with diverse citizens and staff.

Qualifications

• Knowledge of standard office procedures.
• Ability to work with limited direct supervision and perform duties in a timely and professional manner.
• Ability to communicate effectively with a diverse range of people including citizens, staff, and other City Department personnel.
• Must handle pressures of public interaction and maintain confidentiality.
• Must pass RMV background check to access ATLAS portal.
• Experience with Word, Outlook, Excel, and data systems.
• High school education or equivalent required.
• Must show a high degree of self-motivation.

Responsibilities

• Welcomes and assists individuals in a professional manner.
• Assist customers with paying and disputing parking tickets.
• Answer high volume calls about permitting, parking services, and adjudication.
• Assist with permit applications in person and by phone.
• Review and process permit and dispute applications for completeness and accuracy.
• Approve or deny permit applications per regulations and policies.
• Process permits via online city applications and in person.
• Collect permit fees and payments by cash, check, or credit card.
• Balance daily receipts with financial reports.

Skills

Office procedures

Independent work

Communication

Customer service

RMV background check

Microsoft Office

Data systems

Self-motivation

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Data systems

Job description

City of Cambridge is recruiting for a front desk/permit clerk within the Department of Transportation. The role involves welcoming the public, processing parking tickets payments, and handling inquiries about permits and adjudication.

Responsibilities include reviewing applications, collecting fees, and balancing daily receipts while maintaining confidentiality and a professional demeanor when interacting with diverse citizens and staff.