Parking Control Officer

City of Cambridge; Cambridge (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Vacation leave

Personal days

Paid holidays

Transit benefits

Job summary

The City of Cambridge Department of Transportation seeks a Parking Enforcement Officer to uphold parking regulations and ensure orderly traffic flow. You will ticket illegally parked vehicles, patrol routes, and monitor metered and non-metered areas while providing courteous public service.

Applicants should communicate clearly, read signage, and handle conflicts professionally. Prior bilingual skills are a plus, and physical stamina for outdoor work is required in all weather conditions.

Qualifications

• Ability to communicate effectively with coworkers and the public, both verbally and in writing.
• Ability to interpret regulations and read signs.
• Ability to deal with a diverse general public in a professional manner.
• Ability to manage conflict and de-escalate difficult situations.
• Basic math skills needed.

Responsibilities

• Tickets illegally parked cars using a handheld Ticketing Device.
• Patrols assigned routes, such as parking lots and City streets.
• Electronically monitors vehicles parked in metered and non-metered areas to ticket violations.
• Enforces snow and ice regulations during winter by issuing notices to homeowners.
• Prepares and writes reports relative to enforcement duties.

Skills

Communication skills

Signage interpretation

Conflict de-escalation

Public interaction

Basic math

Education

High school diploma or equivalent

Job description

The City of Cambridge Department of Transportation (DOT) supports the safety and health of the Cambridge community by creating and sustaining a high-quality street and parking system that supports a range of transportation options for all those who live, travel, and park in Cambridge.

OVERVIEW:

Performs duties required for the enforcement of all parking rules and regulations in the City of Cambridge.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Tickets illegally parked cars using a handheld Ticketing Device.
• Patrols assigned routes, such as parking lots and City streets.
• Electronically monitors vehicles parked in both metered and non-metered areas in order to ticket overtime and permit parking violators.
• Enforces the City’s snow and ice regulations during winter months by issuing notices to homeowners that have not safely cleared their property.
• Prepares and writes reports relative to enforcement duties, and performs related duties as required.

MINIMUM REQUIREMENTS:

• Ability to communicate effectively with coworkers and the public, both verbally and in writing.
• Ability to interpret regulations and read signs.
• Ability to deal with a diverse general public in a professional manner.
• Ability to manage conflict and de-escalate difficult situations.
• Basic math skills needed.

PREFERRED QUALIFICATIONS:

• Bilingual skills a plus.

PHYSICAL DEMANDS:

• Will frequently need to maneuver between tight spaces.
• Must be able to carry the handheld Ticketing Device, Radio, and ticketing supplies; such as envelopes, rolls of tickets and route cards etc.
• Will need to reach across windshield to position ticket.
• Sufficient independent mobility to travel throughout the City under all weather conditions.
• Ability to work outside and walk the assigned enforcement route for a minimum of 8 hours per day.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Outside work environment with exposure to all weather conditions at all times of year.

SUMMARY OF BENEFITS:

• Competitive Health, Dental and Vision benefits
• Vacation and sick leave eligible
• 3 Personal Days
• 14 Paid Holidays
• City employee transportation benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle)