Permits & Code Compliance Clerk

City of Springfield, MA; Springfield (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Springfield, MA seeks a detail-oriented clerk to support the Code Enforcement Building and Housing Code Enforcement Divisions. You will process permits, plans, and complaints, assist the public, and maintain records in Munis and Accela.

Strong customer service, organization, and knowledge of municipal procedures are essential. On-site work with opportunities for professional development and cross-training.

Qualifications

• High school diploma or equivalent.
• Three years of customer service and office experience.
• Experience with code enforcement procedures preferred.

Responsibilities

• Coordinate work reception and business flow of the Code Enforcement Department Building Division and Housing Code Enforcement Division.
• Attend customer service counter by logging in all activity, receiving plans and complaints.
• Prepare letters, reports, certificates of inspection, occupancy, zoning information, and related documents.
• Provide information and customer service to contractors, lawyers, realtors, builders, and the public.
• Review applications for historical districting and licensing status.
• Process inspections and notices prior to court filing as needed.
• Assist with Public Records Requests and maintain department records.
• Validate and review filed documentation for proper processing and approvals.

Skills

Office practices

Interpersonal skills

Problem solving

Attention to detail

Computers & programs

Education

High school diploma or equivalent

Tools

Munis

Accela

Job description

City of Springfield, MA seeks a detail-oriented clerk to support the Code Enforcement Building and Housing Code Enforcement Divisions. You will process permits, plans, and complaints, assist the public, and maintain records in Munis and Accela.

Strong customer service, organization, and knowledge of municipal procedures are essential. On-site work with opportunities for professional development and cross-training.