Permits & Customer Service Specialist - Public Works

Oxford Senior Living; Gardner (KS); On-site; USD 42,000 - 45,000; Full time

Job summary

City of Gardner is seeking a Customer Service Representative for the Community Development/Public Works Department. The role handles inquiries, permits, registrations, and payments in person, by phone, and by e-mail, while supporting staff and planning commission activities.

Requires a high school diploma and at least 1 year in customer service; a valid driver’s license and good driving record are required. Prior government/public works experience is preferred.

Qualifications

• ,
• High school diploma or GED and at least 1 year of customer service experience.
• Valid driver’s license with a good driving record.
• Experience in local government/public works is preferred.

Responsibilities

• Receive and review permit applications and calculate/process fees.
• Enter information into Naviline / Central Square or other software.
• Respond to inquiries in person, by phone, or by e-mail.
• Accept and reconcile payments; issue receipts.
• Balance cash drawer; perform daily cash reconciliation.
• Provide admin support to staff and the Planning Commission.
• Support Community Development/Public Works staff in daily duties.
• Maintain professional customer service standards.

Skills

Customer service

Office software

Cash handling

Data entry

Communications

Outlook

Excel

Naviline/Central Square/Cognos

Education

High school diploma

Tools

Naviline

Central Square

Cognos

Outlook

Word

Excel

Job description

City of Gardner is seeking a Customer Service Representative for the Community Development/Public Works Department. The role handles inquiries, permits, registrations, and payments in person, by phone, and by e-mail, while supporting staff and planning commission activities.

Requires a high school diploma and at least 1 year in customer service; a valid driver’s license and good driving record are required. Prior government/public works experience is preferred.