Permit Services Concierge

Tampa Hispanic Heritage, Inc; Tampa (FL); On-site; USD 49,000 - 70,000; Full time

Job summary

The City of Tampa is seeking a Customer Service Clerk to provide first-level support for residential and commercial permit inquiries, review applications, collect fees, and assist contractors and residents online and in person.

This role handles a high-volume call center, emails, and walk-ins, requires courteous communication, and may involve rotating shifts including evenings and weekends to support permit operations.

Qualifications

• Graduation from an accredited high school or vocational school and one year of customer service in a high-volume office/call center.
• Knowledge or experience of permitting/construction requirements preferred.
• Possession of a valid Florida driver’s license is required.

Responsibilities

• Answer and respond to inquiries by phone, email, and in person regarding permit applications, fees, payments, and licenses.
• Provide first-level support to customers navigating the City’s website and online permitting portal.
• Schedule inspections and assist with related problems; verify licenses and insurance statuses.
• Operate a computer to prepare correspondence and maintain records and reports.
• Register, verify, and update contractors’ licenses and insurance statuses.
• Direct customers to the appropriate work unit and assist with walk-in appointments.

Skills

Customer service

Call center

Phone support

Education

High school diploma

Job description

The City of Tampa is seeking a Customer Service Clerk to provide first-level support for residential and commercial permit inquiries, review applications, collect fees, and assist contractors and residents online and in person.

This role handles a high-volume call center, emails, and walk-ins, requires courteous communication, and may involve rotating shifts including evenings and weekends to support permit operations.