Technology Specialist

City-of-Owatonn; Owatonna (MN); On-site; USD 32,000 - 47,000; Full time

Job summary

City of Owatonna is seeking an IT Specialist to provide frontline technical support to City employees. You will troubleshoot hardware and software, assist with problem diagnosis, and support a range of technology platforms across city locations including seasonal sites like the Brooktree Golf Course and River Springs Waterpark.

The role requires an Associate's degree or two-year IT certificate with related experience.

Qualifications

• Associate's degree or two-year technical certificate in Information Technology or related field; 1 year information technology or related experience; or an equivalent combination of education and experience to successfully perform the duties of the job.
• Knowledge of: Desktop support techniques; Hardware and software backup procedures; Troubleshooting techniques and procedures; Multiple computer operating systems; Applicable hardware, software, and peripheral devices; Customer service principles.
• Skills in: Operating computers and related software applications; Troubleshooting and resolving routine hardware, software, network, and peripheral problems; Providing customer service; Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
• This is a full-time position. Monday through Friday, 8:00am to 4:30pm. Flexibility is important to us and our employees, schedule may vary based on need. (Flexible work schedule for weeks that require evening hours for City Council Meetings)
• To view the full job description including position specifications and physical demands click here.

Responsibilities

• Provide technical support to end-users by troubleshooting, diagnose, resolve hardware and software issues; train and instruct staff on the use of hardware and software.
• Maintain computers, peripheral devices, and support various technology platforms. This includes installing, configuring, performing backups, restoring, testing, updating, and anticipate replacement costs.
• Perform administrative tasks related to computer operations which, depending on area of assignment, may include: maintaining user profiles, updating user permissions, setting up and resetting user names and passwords.
• Monitor security and compliance of requirements.
• Perform other duties of a similar nature or level.

Skills

Desktop support

Troubleshooting

Customer service

Communication

Education

Associate's degree or 2-year technical certificate in IT

Job description

THE COMMUNITY WE SERVE:

The City of Owatonna is a growing community strategically placed at the crossroads of I-35 and two major US highways, approximately one hour south of the Twin Cities metro area. The community has a commitment to growth, access to services, and quality of life for its 25,000 residents. Click the link below to learn more about the community this position would have the opportunity to be part of and serve.

ABOUT THE INFORMATION TECHNOLOGY DEPARTMENT

DEPARTMENT PURPOSE: We believe that technology is a great enabler for education, operational excellence, and connection. The Information Technology Department creates a better tomorrow by partnering with all departments to leverage technology to support the efficiency and effectiveness of our work. The Information Technology Department has the privilege of partnering with and supporting all City of Owatonna departments including, but not limited to Police, Fire, and Library. The diversity in city services include a wide range of IT needs to ensure city services are efficient and effective. The IT department supports resources such as 33 servers, 141 mobile devices, and 263 PCs. The IT Specialist position will support employees at all City locations, including some seasonal specific worksites, such as Brooktree Golf Course and River Springs Waterpark. This position will enjoy a flexible work schedule to accommodate the important responsibility of supporting the Audio and Video systems and recording of City Council meetings every 1st and 3rd Tuesday evening.

In our department, the City’s values look and sound like . . .

BETTER TOGETHER:

• Working as a team and supporting others as needed
• Utilizing the individual strengths, skills, abilities, and backgrounds on our teams while learning from one another
• Building relationships and acting as a trusted partner providing information and assistance that makes others successful
• Being approachable to employees

COMMUNITY STEWARDSHIP:

• Ensuring the cyber security of the City’s data and network
• Using technology to create positive and welcoming communication channels for our community
• Developing creative short and long-term solutions that ensure taxpayers’ money is spent wisely
• Creating and maintaining internal and external strategic partnerships

PRIDE IN OUR WORK:

• Successfully resolving support tickets in a timely and responsive manner
• Operating with a mindset of continuous improvement to enhance our effectiveness and efficiency
• Exceeding expectations in the quality of our work
• Paying attention to the details and asking clarifying questions so we can get it right
• Being proactive, not reactive
• Maintaining clean and orderly workspaces and technology infrastructure

WHAT YOU'LL DO:

As a Technology Specialist in the Technology Series provides technical support to City employees. Responsibilities may include: implementing computer applications and programs; assisting with problem diagnosis and resolution; monitoring inventory; providing Help Desk support services; monitoring the City’s networks and servers for function ability.

• Provide technical support to end-users by troubleshooting, diagnose, resolve hardware and software issues; train and instruct staff on the use of hardware and software.
• Maintain computers, peripheral devices, and support various technology platforms. This includes installing, configuring, performing backups, restoring, testing, updating, and anticipate replacement costs.
• Perform administrative tasks related to computer operations which, depending on area of assignment, may include: maintaining user profiles, updating user permissions, setting up and resetting user names and passwords.
• Monitor security and compliance of requirements.
• Perform other duties of a similar nature or level.

ABOUT YOU:

• Associate's degree or two-year technical certificate in Information Technology or related field; 1 year information technology or related experience; or, an equivalent combination of education and experience to successfully perform the duties of the job such as those listed above.
• Knowledge of: Desktop support techniques; Hardware and software backup procedures; Troubleshooting techniques and procedures; Multiple computer operating systems; Applicable hardware, software, and peripheral devices; Customer service principles.
• Skills in: Operating computers and related software applications; Troubleshooting and resolving routine hardware, software, network, and peripheral problems; Providing customer service; Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
• This is a full-time position. Monday through Friday, 8:00am to 4:30pm. Flexibility is important to us and our employees, schedule may vary based on need. (Flexible work schedule for weeks that require evening hours for City Council Meetings)
• To view the full job description including position specifications and physical demands click here.