Onsite IT Support Specialist: End-User Tech & Training

City of SunPrairie; Town of Sun Prairie (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

City of SunPrairie is seeking a professional IT support specialist to provide departmental and end-user support for software applications and hardware used in city operations. The role involves hands-on installation, configuration, and troubleshooting, plus training end users on application use.

The position requires an associate degree in computer science or related field (or equivalent) and 1–3 years of relevant experience. Knowledge of Windows, Microsoft 365/Intune, and iOS is preferred.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 1–3 years of relevant IT support experience is preferred.
• Experience with desktop OS and applications is desired.
• Familiarity with endpoint management and security concepts is a plus.

Responsibilities

• Installs and configures desktop OS and applications.
• Troubleshoots OS and app problems using internal guides or vendor support.
• Assists end users with OS and application usage.
• Installs, configures, and troubleshoots end-user hardware (PCs, monitors, peripherals, mobile devices).
• Identifies training needs and provides informal training when appropriate.
• Helps develop and implement procedures for city data processing operations.
• Documents system needs and improvements; makes software recommendations and installations.
• Provides onboarding information on basic internal network functions.
• Proposes process improvements to the department.

Skills

Direction/instruction

End-user support

Training delivery

Education

Associate degree in computer science or related field

Tools

Intune device management

Microsoft 365

Job description

City of SunPrairie is seeking a professional IT support specialist to provide departmental and end-user support for software applications and hardware used in city operations. The role involves hands-on installation, configuration, and troubleshooting, plus training end users on application use.

The position requires an associate degree in computer science or related field (or equivalent) and 1–3 years of relevant experience. Knowledge of Windows, Microsoft 365/Intune, and iOS is preferred.