IT Support Specialist - End-User Tech & Training

State of Wisconsin; Town of Sun Prairie (WI); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Wisconsin Retirement

Health Plan

Dental Insurance

Disability Insurance

Life Insurance

Sick Leave

Parental Leave

Caregiver Leave

Vacation 3 weeks

Vision Insurance

Pet Insurance

Wellness Clinic

EAP

Dress code

Language stipend

Public Service Loan Forgiveness

Job summary

The City of Sun Prairie seeks an IT Support Specialist to provide frontline user support for desktop systems and applications. The role is in-person, hands-on, and requires assisting with installation, configuration, and troubleshooting of end-user hardware and software.

You will train end users on operations, participate in process improvements, and support a range of city IT needs. Compensation reflects experience and qualifications.

Qualifications

• Associate degree in computer science or related field, or an equivalent combination of education and experience.
• One to three years of relevant experience.
• Knowledge of Windows OS and Microsoft 365 applications and Intune device management.

Responsibilities

• Installs and configures desktop operating systems and applications.
• Troubleshoots desktop operating systems and application problems using internal guides or by contacting vendors.
• Assists end users with operating systems and applications.
• Installs, configures, and troubleshoots new and replacement end user hardware: computers, monitors, peripherals, and mobile phones.
• Provides informal training and supports onboarding for new staff.

Skills

End-user support

Troubleshooting

Training end users

Documentation

Communication

Education

Associate degree in computer science or related field

Tools

Microsoft 365

Intune

Windows OS

iOS

Job description

The City of Sun Prairie seeks an IT Support Specialist to provide frontline user support for desktop systems and applications. The role is in-person, hands-on, and requires assisting with installation, configuration, and troubleshooting of end-user hardware and software.

You will train end users on operations, participate in process improvements, and support a range of city IT needs. Compensation reflects experience and qualifications.