Citizen Support Specialist - Government Programs

Maximus; Harlingen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus in Texas is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document interactions, follow strict compliance and privacy standards, and escalate complex issues when needed. This role offers exposure to digital modernization and public-service operations.

Job description

Maximus in Texas is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document interactions, follow strict compliance and privacy standards, and escalate complex issues when needed. This role offers exposure to digital modernization and public-service operations.