Cisco Network Engineer - Data Center & Incident Response

Cesna-Recruitment; Taylor (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health insurance

401K

PTO

Sick days

End year bonus

Job summary

Cesna-Recruitment in Texas seeks a Tier 2 network support specialist to provide Tier 2 support for the AMHS network with secondary duties supporting SmartNetData Intelligence network hardware and software management.

You will monitor Cisco equipment in the Data Center, respond to incidents, manage OS versions, coordinate with Cisco SmartNet, and assist with preventive maintenance, BOMs, hardware purchasing, and KPI reporting. On-site, first shift with after-hours rotation.

Qualifications

• Experience with general networking technologies and concepts.
• Willingness to participate in technical training and continuously develop job-related knowledge.
• Bilingual in Korean highly preferred

Responsibilities

• Monitor and maintain Cisco network equipment in the Data Center, MCP Room, and Fab.
• Respond to escalated network incidents, troubleshoot failures, replace faulty switches, and perform post-recovery monitoring.
• Coordinate with Cisco SmartNet support for technical escalations and RMA replacements.
• Conduct preventive maintenance and review network equipment OS versions and upgrade recommendations.
• Maintain accurate inventory and replacement records for switches, SFPs, power supplies, and cables.
• Support end-of-life equipment planning, BOM preparation, hardware purchasing, and quotation reviews.
• Review network change requests, installation plans, and release schedules.
• Participate in project planning, technical reviews, and cross-functional coordination.
• Prepare and update SOPs, inspection checklists, 8D incident reports, and KPI reports.
• Collaborate with SAS AMHS and Network teams, Daifuku, and relevant Samsung Korea teams to improve and standardize operations.

Skills

Networking basics

Cisco IOS

Troubleshooting

Team collaboration

Korean bilingual

Tools

Cisco SmartNet

Job description

Cesna-Recruitment in Texas seeks a Tier 2 network support specialist to provide Tier 2 support for the AMHS network with secondary duties supporting SmartNetData Intelligence network hardware and software management.

You will monitor Cisco equipment in the Data Center, respond to incidents, manage OS versions, coordinate with Cisco SmartNet, and assist with preventive maintenance, BOMs, hardware purchasing, and KPI reporting. On-site, first shift with after-hours rotation.