SASE Network Engineer - Tier 2 Support

Cytracom; McKinney (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K

Paid vacations and holidays

Flexible PTO policy

Standing desks

Job summary

Cytracom is seeking a dedicated Tier 2 Network Engineer in McKinney, Texas. This role involves delivering clear technical support for ControlOne and addressing network-related issues while collaborating with various teams. You will lead troubleshooting efforts, manage tickets in Zendesk, and ensure that customers receive timely updates.

The ideal candidate will possess strong networking knowledge, empathy for customers, and the ability to solve complex technical problems. This position offers a flexible work environment and comprehensive benefits, emphasizing a commitment to a diverse and inclusive workplace.

Qualifications

• Experience in troubleshooting network issues including firewalls, switches, and routing.
• Strong ability to communicate technical concepts in simple terms.
• Self-disciplined and a team player.

Responsibilities

• Lead troubleshooting through calls and tickets clearly.
• Manage tickets in Zendesk prioritizing severity.
• Collaborate with internal teams and external vendors.

Skills

Technical aptitude

Strong networking knowledge

Empathy for the customer

Firewall configuration and troubleshooting

De-escalation technique

Problem-solving mindset

Tools

Wireshark

Zendesk

Job description

Cytracom is seeking a dedicated Tier 2 Network Engineer in McKinney, Texas. This role involves delivering clear technical support for ControlOne and addressing network-related issues while collaborating with various teams. You will lead troubleshooting efforts, manage tickets in Zendesk, and ensure that customers receive timely updates.

The ideal candidate will possess strong networking knowledge, empathy for customers, and the ability to solve complex technical problems. This position offers a flexible work environment and comprehensive benefits, emphasizing a commitment to a diverse and inclusive workplace.