Network Analyst(Catalyst Center / vManage/Cisco Thousand Eyes)

Detroit Engineered Products; Fort Walton Beach (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Detroit Engineered Products seeks a Network Analyst II to maintain and stabilize our local network, ensuring high availability and rapid incident resolution. You will be the go-to contact for end-user requests and break-fix recovery, working across SDWAN, LAN, WAPs, and UPS systems.

You will perform routine firmware updates, hardware replacements, and daily ServiceNow-driven tasks while auditing cable infrastructure and data closets for safety and compliance.

Qualifications

• Minimum 11+ years in IT/network roles.
• Experience with SD-WAN, switching, and wireless networks.
• Strong understanding of network infrastructure security and reliability.

Responsibilities

• Provide O&M support for local network hardware (SDWAN, LAN switches, WAPs).
• Monitor UPS systems to ensure power redundancy and uptime.
• Perform firmware updates and hardware replacements as needed.
• Manage network cabling, labeling, and documentation.
• Maintain data closets for cleanliness and airflow, and perform physical audits.
• Handle end-user requests and break-fix resolutions via ServiceNow.
• Execute VLAN assignments, port activations, and hardware deployments.

Skills

Cisco SDWAN

Switching

Wireless technologies

Education

CCNA

CCNP

Security+

Tools

Catalyst Center

vManage

Cisco ThousandEyes

SolarWinds

NetBrain

StatSeeker

Job description

Position Description The Network Analyst II is responsible for the operational maintenance (O&M) and stability of local network infrastructure. This role ensures high availability of connectivity services by managing hardware lifecycle, resolving technical incidents via the ServiceNow ticketing system, and maintaining the physical integrity of data center and closet environments. The candidate will serve as a primary point of contact for end-user network requests and critical break-fix recovery.

Primary Roles and Responsibilities

Infrastructure Operations & Maintenance (O&M):

• Provide primary O&M support for local network hardware, including SDWAN routers, LAN switches, and Wireless Access Points (WAPs).
• Monitor and maintain Uninterruptible Power Supply (UPS) systems to ensure power redundancy and network uptime.
• Perform routine firmware updates and hardware replacements making sure

Physical Infrastructure Management:

• Manage and maintain cable infrastructure, ensuring all patching is labeled, routed, and documented.
• Oversee the organization and safety of data closets, ensuring they meet corporate standards for cleanliness and airflow.
• Perform physical audits of hardware installations to ensure compliance with safety and operational guidelines.

Incident & Request Management:

• Drive daily activities based on end-user needs and the ServiceNow queue.
• Execute "Break-fix" resolutions for network outages or degraded performance to minimize business impact.
• Fulfill standard operational work requests, such as VLAN assignments, port activation, and hardware deployments.

Skills Required

Technical Proficiency: Demonstrated experience configuring and troubleshooting Cisco SDWAN, switching, and wireless technologies.

Skills Preferred

Fluency in using Cisco network manage tools such as Catalyst Center , vManage, Cisco Thousand Eyes. Other network management tools such as SolarWinds, Netbrain, StatSeeker. Good understanding of IP Management DNS/DHCP

Experience Required

11+ Years with HS

Experience Preferred

11+ Years with HS 7+ Years with AA 5+ Years with BS

Education Required

11+ Years with HS 7+ Years with AA

Education Preferred

Any network or IT certifications (CCNA, CCNP, Sec+)