Cisco EA Specialist: EA Renewals & True Forward Expert

AHEAD; Chicago (IL); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid company holidays

Paid time off

Paid parental and caregiver leave

Job summary

AHEAD is seeking a Cisco EA Specialist to manage end-to-end lifecycle of Cisco Enterprise Agreement renewals, True Forwards, and modifications for our client base. You will serve as the primary subject matter expert for EA quoting and related processes, collaborating with Client Directors, Cisco Renewal, and Customer Success teams to ensure accurate, timely outcomes.

The role requires 3–5 years of Cisco EA experience, deep knowledge of EAMP and CCW-R for sidecar quoting, and strong Salesforce

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3–5 years of Cisco EA experience required; direct experience executing True Forwards and EA modifications is essential.
• Proficiency in EAMP and working knowledge of CCW-R for sidecar quoting; Salesforce CRM experience.
• Deep knowledge of Cisco EA program structure including suites, tiers, True Forwards, CSVS, EGTFs, and co-term logic.

Responsibilities

• Serve as the subject matter expert for Cisco Enterprise Agreement renewals, including CX EA, SW EA, Security EA, and Meraki EA structures.
• Engage in the True Forward process beginning at the 60-day pre-anniversary date handoff from the Customer Success team; read and interpret True Forward reports, build quotes, process orders in Salesforce, and coordinate with Cisco and TD SYNNEX.
• Read and analyze True Forward reporting to identify CSVS or ISVS shifts and incorporate findings into quote creation and order processing.
• Build and manage EA quotes within the EA Management Portal; create sidecar quotes in CCW-R when applicable.
• Support EA deal registration and maintain Letters of Customer Consent to ensure quoting eligibility and compliance.
• Proactively manage the EA renewal window (90–120 days out), provide budgetary and executable quotes.
• Demonstrate knowledge of EA modifications, recasts, and 90-day window.
• Maintain clean EA pipeline data in Salesforce and forecast opportunities.
• Provide guidance to Cisco Renewal Specialists on EA-related questions.
• Partner with Operations and Finance on billing, margin, and True Forward cost reconciliation.

Skills

Cisco EA experience

Salesforce

EAMP

CCW-R

CRM platforms

Verbal and written communication

Independent working

Education

Bachelor's degree or equivalent experience

Tools

EAMP

CCW-R

Salesforce

Job description

AHEAD is seeking a Cisco EA Specialist to manage end-to-end lifecycle of Cisco Enterprise Agreement renewals, True Forwards, and modifications for our client base. You will serve as the primary subject matter expert for EA quoting and related processes, collaborating with Client Directors, Cisco Renewal, and Customer Success teams to ensure accurate, timely outcomes.

The role requires 3–5 years of Cisco EA experience, deep knowledge of EAMP and CCW-R for sidecar quoting, and strong Salesforce