Cisco Services & Renewals Growth Specialist

Presidio, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Presidio is seeking a Specialist, Cisco Services & Renewals to drive growth in Cisco service contract renewals by retaining clients, upselling premium offerings, and expanding within existing customer bases.

In this role you will create renewal quotes, participate in EA opportunities, and coordinate with internal teams to ensure accurate forecasting and timely orders. Strong communication and Cisco contract knowledge are essential.

Qualifications

• Bachelor's degree or equivalent experience.
• Proficient in Microsoft Excel and MS applications.
• Strong written and verbal communication skills.
• Ability to work independently and in a cross functional team environment.
• Strong knowledge of Cisco services, contracts, and Enterprise Agreements.
• Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP).
• Knowledge of service lifecycle management and subscription models.

Responsibilities

• Proactively manage customer Cisco renewals and timeline for assigned account base.
• Review renewals for upsell opportunities, position new offers, create and present quotes/proposals.
• Participate in joint Presidio/OEM strategy meetings relating to renewal.
• Participate in customer facing meetings to present offerings and drive opportunities to closure.
• Assist in the Services EA sales cycle by helping identify qualified target customers and building renewal quotes.
• Work with EA Client Success Managers to prepare customers for Services EA True Forwards and manage inventory.
• Maintain and reconcile end-user's Cisco contract inventory and manage this process.
• Triage Cisco services questions and issues internally and externally.
• Collaborate with cross functional teams to increase attach rate, renewal rate, and EA adoption.
• Accurately forecast renewals pipeline with Account Executives.
• Collaborate with manufacturer reps to secure pricing and timely renewals.
• Review contracts for accuracy and manage access.
• Prepare and process orders using internal tools and track to completion.

Skills

Renewals management

Upsell opportunities

Strong communication

Microsoft Excel

Education

Bachelor's degree or equivalent

Tools

CCWR

EAMP

Job description

Presidio is seeking a Specialist, Cisco Services & Renewals to drive growth in Cisco service contract renewals by retaining clients, upselling premium offerings, and expanding within existing customer bases.

In this role you will create renewal quotes, participate in EA opportunities, and coordinate with internal teams to ensure accurate forecasting and timely orders. Strong communication and Cisco contract knowledge are essential.