Cisco CCNA Tech Support & Solutions Engineer

ScanSource; Greenville (SC); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k) with match

128 hours PTO

Holidays

Job summary

ScanSource is seeking a Technical Support Analyst to deliver pre- and post-sales technical support, test products, and provide demonstrations of hardware/software. You will diagnose, resolve, and document issues, working with customers and vendors as needed.

The role requires CCNA certification, networking knowledge, and experience with video conferencing. Regular attendance and potential after-hours support are expected.

Qualifications

• CCNA certification required (current).
• Minimum 1 year of video and voice conferencing knowledge.
• Experience with IP networks and networking.
• Customer service experience via phone or in person.

Responsibilities

• Answers, evaluates, and prioritizes requests for assistance with hardware and software.
• Interviews user to collect problem details and guides through diagnostics.
• Determines cause of hardware vs software issues.
• Logs calls in problem management DB and maintains docs.
• Provides demonstrations and installs hardware/software to reproduce issues.

Skills

Video Conferencing

Networking

Customer Service

English Communication

Education

Cisco CCNA Certification

Tools

WebEx

CUCM

Video Endpoints

Job description

ScanSource is seeking a Technical Support Analyst to deliver pre- and post-sales technical support, test products, and provide demonstrations of hardware/software. You will diagnose, resolve, and document issues, working with customers and vendors as needed.

The role requires CCNA certification, networking knowledge, and experience with video conferencing. Regular attendance and potential after-hours support are expected.