Technical Support Level3

Computech Corporation; St. Louis (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology service provider in St. Louis is seeking an experienced technician to provide support for infrastructure, network, and telecommunication systems. Key responsibilities include troubleshooting servers and terminal servers, supporting mobile devices, and assisting with on-site conference meetings. Applicants should be knowledgeable in network and server support, demonstrating both the ability to work independently and as part of a team. Certification is preferred but not required.

Qualifications

• Knowledge of network and server troubleshooting is required.
• Ability to work independently and with a team.
• Driven to follow standards for local site support.

Responsibilities

• Provide infrastructure support for network and telecommunication systems.
• Troubleshoot and repair equipment and systems.
• Support on-site conference meetings with video conferencing.

Skills

Troubleshooting terminal servers

Supporting thin clients

Crimping patch cables

Updating code on network switches

Troubleshooting servers

Supporting mobile devices

Creating documentation

Tools

Service Now

Job description

Provide infrastructure, network, switches, routers, telecommunication, servers. support. Subject area expert on video conference system operation and support. Provide next level expertise for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

General Description

Ability to work alone, and within a team. Must be driven to follow standards to deliver local site support.

Requirements/Must Have

• Troubleshoot terminal servers
• Support thin clients
• Crimp patch cables
• Update code on network switches
• Troubleshoot servers
• Support mobile devices
• Create documentation and procedures

Skills & Qualification

Knowledge of help desk software (Service Now) preferred, but not required. Network and server knowledge required, certification not required.

Additional Information

Knowledge of help desk software (Service Now) preferred, but not required. Network and server knowledge required, certification not required.