Remote Tech Support Analyst - CCTV & Hardware

Spectraforce Technologies, Inc.; Hoboken (NJ); Remote; USD 28,000 - 39,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Customer Service Technical Support Analyst for a remote, 12-month contract. The role supports exam delivery by installing and troubleshooting test-center hardware, CCTV equipment, and related systems in collaboration with the NOC and VSS teams.

Responsibilities include coordinating deployments, resolving hardware and network issues, and documenting results and follow-up actions. Candidates should have Windows experience and a customer-service mindset.

Qualifications

• 1–2 years of technical support experience with Windows applications and hardware.
• Experience installing, configuring, and troubleshooting Windows 11 and Windows Server.
• Working knowledge of TCP/IP, DNS, and DHCP.

Responsibilities

• Install, configure, test, and support test-center hardware, software, CCTV equipment, and related systems.
• Coordinate deployments with NOC and VSS teams; resolve hardware, software, and basic network issues.
• Document readiness, issues, and follow-up actions.

Skills

Windows hardware

Customer service

Network troubleshooting

Verbal communication

Written communication

Education

Diploma or associate degree in related technology

CompTIA A+ or equivalent certification

Tools

Windows 11

Windows Server

CCTV systems

TCP/IP networking

Job description

Spectraforce Technologies, Inc. is seeking a Customer Service Technical Support Analyst for a remote, 12-month contract. The role supports exam delivery by installing and troubleshooting test-center hardware, CCTV equipment, and related systems in collaboration with the NOC and VSS teams.

Responsibilities include coordinating deployments, resolving hardware and network issues, and documenting results and follow-up actions. Candidates should have Windows experience and a customer-service mindset.