Enrollment Management Student Assistant - Work Study

Norfolk State University; United States; On-site; USD 19,000 - 25,000; Part time

Job summary

Norfolk State University seeks a College Student Employee to provide outstanding customer service to students, faculty, staff, and visitors. You will answer phones and emails, assist at the front desk, and help with filing, data entry, and records management.

The role includes supporting campus events, orientations, and recruitment activities while maintaining confidentiality and professionalism in all interactions. A team-oriented, dependable attitude is essential.

Qualifications

• Strong communication and interpersonal skills required.
• Attention to detail and organizational abilities essential.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to work independently and as part of a team.
• Dependability, professionalism, and punctuality.

Responsibilities

• Answer phones, emails, and inquiries professionally.
• Assist with front desk coverage and office reception.
• Maintain filing, scanning, and records; organize documents.
• Update spreadsheets and databases; manage departmental tracking systems.
• Support campus events, orientations, recruitment activities, and outreach programs.
• Maintain confidentiality of student and institutional information.
• Monitor and maintain office supplies; keep a clean, organized workspace.
• Assist with special projects and department initiatives.
• Complete other duties to support departmental operations.

Skills

Strong communication

Attention to detail

Microsoft Office

Independent work

Teamwork

Job description

College Student Employee Job Duties

Provide excellent customer service to students, faculty, staff, and visitors. Answer phones, emails, and general inquiries in a professional manner. Assist with office reception and front desk coverage. Filing, scanning, and maintaining records. Prepare, organize, and distribute documents and materials. Assist with special projects and departmental initiatives. Support campus events, orientations, recruitment activities, and outreach programs. Maintain confidentiality of student and institutional information. Operate standard office equipment, including copiers, scanners, and computers. Update spreadsheets, databases, and departmental tracking systems. Monitor and maintain office supplies and inventory. Maintain a clean, organized, and professional work environment. Complete other duties as assigned that support departmental operations.

Preferred Skills

• Strong communication and interpersonal skills.
• Attention to detail and organizational abilities.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to work independently and as part of a team.
• Dependability, professionalism, and punctuality.

Summary

Assist departmental staff with administrative, customer service, and event support functions. Provide front-line assistance to students and visitors, manage data and records, support office operations, and assist with Enrollment Management departmental events.

Wage employees are paid an hourly rate for actual hours worked and are limited to working 1500 hours per year and can only work a maximum of 29 hours a week. Work hours must be counted on the basis of the twelve-month period beginning May 1 of each year and April 30 of the following year. Wage employees in all agencies (all branches of government) are limited to working no more than 1500 hours during each twelve-month period of May 1-April 30. Should you work 1500 hours prior to April 30, your services will be terminated immediately. You will not be eligible for employment again until May 1. It is the responsibility of the employee and supervisor, as well as the Office of Human Resources, to monitor these hours to ensure compliance to policy. Wage employees may not earn leave nor do they have access to the Grievance Procedure process. They are not covered by the provision of the Virginia Personnel Act and are not entitled to the benefits afforded employees occupying classified positions.

Contact Information: Name: Office of Human Resources Phone: [phone] Email: NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity Employer Contact Pathways Discover Your Future at Norfolk State University Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four-year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success. Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words — they're a way of life. Behold the Green and Gold — and apply today! The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big-city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU. NSU Human Resources 757.823.8160