Dispatcher

Norfolk State University; United States; On-site; USD 31,000 - 38,000; Full time

Job summary

Norfolk State University’s Police Department invites applicants for the position of Dispatcher/Emergency Coordinator. The Emergency Coordinator performs a variety of communication and operational duties in support of public safety to the University community.

The successful candidate will monitor all audio and video surveillance, operate VCIN/NCIC terminals and two way radios, and handle urgent and routine requests.

Qualifications

• High school diploma or equivalent required.
• Ability to obtain Basic Dispatcher certification within 1 year of hire.
• Proven ability to communicate clearly and concisely.
• Skilled in keyboarding and Microsoft Office.
• Experience in public-facing office settings.

Responsibilities

• Prioritize emergencies and non-emergency calls and disseminate requests for routine or emergency services.
• Monitor audio/video surveillance, VCIN/NCIC terminals and two-way radios.
• Perform responsibilities as essential personnel and be available for 12-hour shifts.
• Communicate policies and procedures clearly and effectively to the public.
• Interact with the university community in a professional manner.

Skills

Keyboarding

Microsoft Office

Clear communication

Policy interpretation

Public interaction

Rotating shifts

Dispatcher certification (within 1 yr)

Education

High School diploma or equivalent

Tools

Two-way radio operation

Video surveillance equipment

VCIN/NCIC familiarity

Job description

Norfolk State University’s Police Department invites applicants for the position of Dispatcher/Emergency Coordinator.

The Emergency Coordinator performs a variety of communication and operational duties in support of public safety to the University community. The successful candidate will:

Job Duties

• Prioritize all emergencies and non-emergency calls received and appropriately disseminate request for routine assistance and emergency services.
• Monitor all audio and video surveillance equipment, operate the Virginia Criminal Information Network and the National Crime Information Center computer terminal and two way hand-held radios.
• This position is considered essential personnel which means that the successful candidate will be required to come to work or be called in to work in cases of emergency, inclement weather or other staff shortages on all shifts.
• Must be able to Work 12 hour shifts.

Minimum Qualifications

• Basic knowledge of work activities of a Police Department/Law Enforcement agency.
• Skilled in keyboarding and use of Microsoft Office Suite.
• Ability to work rotating shifts including nights, holidays and weekends.
• Ability to communicate clearly and concisely.
• Ability to interpret policies and procedures.
• Experienced in dealing with the public and working in an office setting.
• Must be able to obtain Basic Dispatcher certification within one year of hire.
• High School diploma or an equivalent combination of education and training that provides the requisite knowledge, skills, abilities and experience.
• Skilled in the use of communication equipment including two-way transmitter, computer systems, and video surveillance equipment.

Additional Considerations

• Previous experience with Law Enforcement regulations to include incident reports and crime classifications.
• Certification as a Certified Emergency Coordinator, or ability to complete course within 6 months or less of employment.
• Previous experience and certification in the Virginia Criminal Information Network (VCIN) and National Crime Information Network systems (VCIN) or ability to obtain certification.
• Previous experience with surveillance equipment.

Employees are also required to work mandatory blackout events and designated high-priority University events, as assigned.

LIST OF AUTOMATIC DISQUALIFIERS

Criminal History 1. Conviction of any felony or any crime involving moral turpitude (crimes contrary to justice, honesty, or good morals). 2. Conviction of any Class 1 or Class 2 misdemeanor, including traffic violations, or the Virginia State Law equivalent within the last five (5) years. 3. Any conviction of Domestic Violence, including simple assault against a domestic or partner, spouse, child or parent. 4. Any individual falling into any of the aforementioned criminal history categories, prior to conviction, that enters a plea agreement or other form of sentencing disposition to the reduction of charges will be disqualified from the entry process. 5. Commission of undetected crimes of a serious or repetitive nature. Traffic Violations 1. Five (5) or more negative points on a Virginia Operator’s License or the equivalent for out of state licenses, and/or two (2) moving violations in any state within the last twelve (12) months. 2. Any conviction of driving under the influence of drugs or alcohol, refusal to take blood or breath test, eluding police, racing, or reckless driving or leaving the scene of an accident within the last five (5) years. Drugs 1. Any involvement or use in the sale, distribution, or possession of illegal drugs. 2. Illegal possession of anabolic steroids within the last five (5) years. 3. Illegal possession of marijuana or a derivative thereof within the last twelve (12) months. 4. Illegal possession or use of heroin, cocaine, hallucinogens or any other schedule one (1) or two (2) drug, or any derivative thereof, as defined in the Code of Virginia within the last ten (10) years.

Salary

Starting: $34,500.00

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity Employer Contact Pathways Discover Your Future at Norfolk State University Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four-year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success. Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words — they're a way of life. Behold the Green and Gold — and apply today! The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big-city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information: Name: Office of Human Resources Phone: [phone] Email: NO EMAILED DOCUMENTS ACCEPTED