Cinema Guest Experience Specialist

Showcase Cinemas; City of Yonkers (NY); On-site; USD 21,000 - 25,000; Full time

Job summary

Kinepolis in Yonkers, NY seeks a Cast Member to provide friendly guest service across cinema operations. You will be the first contact for guests, handling ticketing, concessions, ushering, and general inquiries to ensure a safe, enjoyable experience.

The role requires the ability to work in a fast-paced team environment and to adapt to various responsibilities as needed by business demands.

Qualifications

• Experience in customer service or food service is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to identify and correct guest misbehavior.

Responsibilities

• Greet and welcome guests with a friendly demeanor.
• Sell tickets, gift cards, and promotions; process cash/credit transactions.
• Educate guests about movies, promotions, loyalty programs.
• Maintain cleanliness in lobbies, restrooms, and common areas; assist with usher duties as needed.
• Operate concessions equipment and ensure compliance with safety procedures.

Skills

Customer service

Cash handling

Communication

Team player

Problem solving

Tools

Cash register / POS

Ticketing system

Job description

Kinepolis in Yonkers, NY seeks a Cast Member to provide friendly guest service across cinema operations. You will be the first contact for guests, handling ticketing, concessions, ushering, and general inquiries to ensure a safe, enjoyable experience.

The role requires the ability to work in a fast-paced team environment and to adapt to various responsibilities as needed by business demands.