CI Director, AI & Observability Strategy (Remote)

New Relic

Portland (OR)

On-site

USD 180,000 - 225,000

Full time

14 days+

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Benefits offered by this job

Healthcare, dental, vision

401(k) plan and match

Parental leave

Mental health benefits

Flexible work options

Job summary

New Relic is seeking a strategic Competitive Intelligence Director to own our CI program from strategy through execution, tracking competitors in observability, monitoring and AIOps. You will shape GTM messaging and enable Sales, Marketing and Product teams with superior competitive intelligence.

This role requires 8+ years in CI with technical depth in observability and AIOps, plus 4+ years in leadership. Visa sponsorship is not available.

Qualifications

8+ years in competitive intelligence, with observability or cloud software focus.
Sufficient technical depth to evaluate AIOps and observability tech.
4+ years in people management.
Experience building CI programs and platforms at scale.
Battlecards, playbooks, and win/loss program development.

Responsibilities

Own and scale New Relic's global CI program from strategy to execution.
Develop and maintain in-depth coverage of observability competitors.
Oversee win/loss program and translate insights into actionable recommendations.
Partner with Product, Marketing, Sales and Analyst Relations to shape messaging.
Deliver executive and field-facing readouts quantifying CI impact.
Track market moves and funding using intelligence tools.
Advance the CI tech stack with AI-enabled workflows and integrations.
Brief executives and sales leadership on market dynamics.