ChurchTech Onboarding & Success Lead — Remote

Pushpay Holdings Limited; Kansas City (MO); Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote

401K match

Holidays

Volunteer Time Off

PTO starts 15 days

Parental and adoption leave

Job summary

Nurture, a Pushpay company, is hiring a Customer Success Manager to lead onboarding and long-term relationships with churches. You will partner with the Head of Customer Experience, participate in training trips, and help shape scalable processes as Nurture grows.

In this role you will translate between customers and engineering, drive playbooks, and ensure a pastoral-technical balance while supporting a growing portfolio of church clients across regions.

Qualifications

• Meaningful church or ministry experience — either staff experience or deep, sustained involvement in a local church.
• Experience in a customer-facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers.
• Strong written and verbal communication; comfortable leading meetings and producing clear documentation.
• Demonstrated ability to manage multiple work-streams independently and prioritize without hand-holding.
• Familiarity with one or more church management systems (PCO, Pushpay CCB, Rock, Salesforce) is a strong plus.
• Willingness to travel for customer trainings and team gatherings.

Responsibilities

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery.
• Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.
• Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.
• Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls.
• Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale.
• Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone.
• Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

Job description

Nurture, a Pushpay company, is hiring a Customer Success Manager to lead onboarding and long-term relationships with churches. You will partner with the Head of Customer Experience, participate in training trips, and help shape scalable processes as Nurture grows.

In this role you will translate between customers and engineering, drive playbooks, and ensure a pastoral-technical balance while supporting a growing portfolio of church clients across regions.