Chronic Care Navigator – Patient Outreach & Support

IU Health; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

IU Health is seeking team members for Audiology at Riley Hospital in Downtown Indianapolis. The role involves caring for patients within a care management program using in-person, telephonic, and electronic communications to support participation and access to services.

You will collaborate with a multidisciplinary clinical team, address language and cultural barriers, assist with scheduling, transportation, and creating visit agendas, and coach patients to meet personal and clinical goals.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• MA, LPN, BSW, or Clinical Dietitian and appropriate accreditation/licensure preferred.
• Experience working with patients who have chronic and behavioral health needs.
• Demonstrated experience working as part of a multidisciplinary clinical team.

Responsibilities

• Cares for patients as part of a care management program.
• Responsible for patient caseloads through in-person, telephonic, and electronic communications.
• Conducts outreach calls with patients and caregivers to encourage program participation.
• Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals.
• Identifies patients in need of intensive case management.
• Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc).
• Educates patients about preventative monitoring and caregivers about system response plans.
• Helps patient access community and governmental based service agencies including possibly filling out patient paperwork.
• Documents activities and reconciles patient information to support productivity of clinical care team.
• Collaborates with the multidisciplinary clinical care team.
• Administers program evaluation and conducts patient interviews.
• Evaluates program processes and provides recommendations for improvement.

Skills

Medical knowledge

Microsoft skills

Communication skills

Collaboration

Attention to detail

Adaptable

Education

Bachelor's degree preferred

MA/LPN/BSW/licensed Dietitian preferred

Job description

IU Health is seeking team members for Audiology at Riley Hospital in Downtown Indianapolis. The role involves caring for patients within a care management program using in-person, telephonic, and electronic communications to support participation and access to services.

You will collaborate with a multidisciplinary clinical team, address language and cultural barriers, assist with scheduling, transportation, and creating visit agendas, and coach patients to meet personal and clinical goals.