Patient Care Navigator

IU Health; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

IU Health is seeking team members for Audiology at Riley Hospital in Downtown Indianapolis. The role involves caring for patients within a care management program using in-person, telephonic, and electronic communications to support participation and access to services.

You will collaborate with a multidisciplinary clinical team, address language and cultural barriers, assist with scheduling, transportation, and creating visit agendas, and coach patients to meet personal and clinical goals.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• MA, LPN, BSW, or Clinical Dietitian and appropriate accreditation/licensure preferred.
• Experience working with patients who have chronic and behavioral health needs.
• Demonstrated experience working as part of a multidisciplinary clinical team.

Responsibilities

• Cares for patients as part of a care management program.
• Responsible for patient caseloads through in-person, telephonic, and electronic communications.
• Conducts outreach calls with patients and caregivers to encourage program participation.
• Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals.
• Identifies patients in need of intensive case management.
• Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc).
• Educates patients about preventative monitoring and caregivers about system response plans.
• Helps patient access community and governmental based service agencies including possibly filling out patient paperwork.
• Documents activities and reconciles patient information to support productivity of clinical care team.
• Collaborates with the multidisciplinary clinical care team.
• Administers program evaluation and conducts patient interviews.
• Evaluates program processes and provides recommendations for improvement.

Skills

Medical knowledge

Microsoft skills

Communication skills

Collaboration

Attention to detail

Adaptable

Education

Bachelor's degree preferred

MA/LPN/BSW/licensed Dietitian preferred

Job description

Overview

IU Health is looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Location:

Audiology - Riley Hospital in Downtown Indianapolis.

Shift:

M-F; no on-call or holidays; typical 7:30-4pm

Requirements:

• High school diploma or equivalent required. Bachelor's degree preferred.
• MA, LPN, BSW, or Clinical Dietitian and appropriate accreditation/licensure preferred.
• Experience working with patients who have chronic and behavioral health needs.
• Demonstrated experience working as part of a multidisciplinary clinical team.

Roles and Responsibilities:

Cares for patients as part of a care management program. Responsible for patient caseloads through in-person, telephonic, and electronic communications. Conducts outreach calls with patients and caregivers to encourage program participation. Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals. Identifies patients in need of intensive case management. Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc). Educates patients about preventative monitoring and caregivers about system response plans. Helps patient access community and governmental based service agencies including possibly filling out patient paperwork. Documents activities and reconciles patient information to support productivity of clinical care team. Collaborates with the multidisciplinary clinical care team. Administers program evaluation and conducts patient interviews. Evaluates program processes and provides recommendations for improvement.

Preferred Skills

• Medical Knowledge a plus!
• Microsoft computer skills
• Written and verbal communication skills
• Collaborative
• Strong attention to detail
• Adaptable to fast paced settings