Care Coordination Specialist for Patient Care

IU Health; Indiana; On-site; USD 42,000 - 64,000; Full time

Job summary

IU Health is seeking team members for an Audiology - Riley Hospital in Downtown Indianapolis to support a care management program. The role emphasizes patient-centered coordination across in-person, telephonic, and digital channels, with a focus on accessibility and culturally competent care.

The successful candidate will work within a multidisciplinary clinical team, manage patient caseloads, and help improve program effectiveness while promoting preventative care and coordinated services for

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Experience with chronic/behavioral health patients is required.

Responsibilities

• Cares for patients in a care management program across in-person, telephonic, and electronic communications.
• Conducts outreach calls with patients and caregivers to encourage program participation.
• Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals.
• Identifies patients in need of intensive case management.
• Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc).
• Educates patients about preventative monitoring and caregivers about system response plans.
• Helps patient access community and governmental based service agencies including possibly filling out patient paperwork.
• Documents activities and reconciles patient information to support productivity of clinical care team.
• Collaborates with the multidisciplinary clinical care team.
• Administers program evaluation and conducts patient interviews.
• Evaluates program processes and provides recommendations for improvement.

Skills

Chronic health exp

Behavioral health exp

Multidisciplinary teamwork

Written/verbal comms

Collaborative

Attention to detail

Adaptable to fast-paced

Education

High school diploma or equivalent

Bachelor's degree preferred

MA, LPN, BSW, or Clinical Dietitian lic./licensure preferred

Tools

Microsoft Office

Job description

IU Health is seeking team members for an Audiology - Riley Hospital in Downtown Indianapolis to support a care management program. The role emphasizes patient-centered coordination across in-person, telephonic, and digital channels, with a focus on accessibility and culturally competent care.

The successful candidate will work within a multidisciplinary clinical team, manage patient caseloads, and help improve program effectiveness while promoting preventative care and coordinated services for