Patient Care Navigator

IU Health; Indiana; On-site; USD 42,000 - 64,000; Full time

Job summary

IU Health is seeking team members for an Audiology - Riley Hospital in Downtown Indianapolis to support a care management program. The role emphasizes patient-centered coordination across in-person, telephonic, and digital channels, with a focus on accessibility and culturally competent care.

The successful candidate will work within a multidisciplinary clinical team, manage patient caseloads, and help improve program effectiveness while promoting preventative care and coordinated services for

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Experience with chronic/behavioral health patients is required.

Responsibilities

• Cares for patients in a care management program across in-person, telephonic, and electronic communications.
• Conducts outreach calls with patients and caregivers to encourage program participation.
• Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals.
• Identifies patients in need of intensive case management.
• Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc).
• Educates patients about preventative monitoring and caregivers about system response plans.
• Helps patient access community and governmental based service agencies including possibly filling out patient paperwork.
• Documents activities and reconciles patient information to support productivity of clinical care team.
• Collaborates with the multidisciplinary clinical care team.
• Administers program evaluation and conducts patient interviews.
• Evaluates program processes and provides recommendations for improvement.

Skills

Chronic health exp

Behavioral health exp

Multidisciplinary teamwork

Written/verbal comms

Collaborative

Attention to detail

Adaptable to fast-paced

Education

High school diploma or equivalent

Bachelor's degree preferred

MA, LPN, BSW, or Clinical Dietitian lic./licensure preferred

Tools

Microsoft Office

Job description

IU Health is looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Location: Audiology - Riley Hospital in Downtown Indianapolis.

Shift: M-F; no on-call or holidays; typical 7:30-4pm

Requirements

• High school diploma or equivalent required. Bachelor's degree preferred.
• MA, LPN, BSW, or Clinical Dietitian and appropriate accreditation/licensure preferred.
• Experience working with patients who have chronic and behavioral health needs.
• Demonstrated experience working as part of a multidisciplinary clinical team.

Roles and Responsibilities

• Cares for patients as part of a care management program. Responsible for patient caseloads through in-person, telephonic, and electronic communications.
• Conducts outreach calls with patients and caregivers to encourage program participation.
• Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals.
• Identifies patients in need of intensive case management.
• Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc).
• Educates patients about preventative monitoring and caregivers about system response plans.
• Helps patient access community and governmental based service agencies including possibly filling out patient paperwork.
• Documents activities and reconciles patient information to support productivity of clinical care team.
• Collaborates with the multidisciplinary clinical care team.
• Administers program evaluation and conducts patient interviews.
• Evaluates program processes and provides recommendations for improvement.

Preferred Skills

• Medical Knowledge a plus!
• Microsoft computer skills
• Written and verbal communication skills
• Collaborative
• Strong attention to detail
• Adaptable to fast paced settings