Patient Care Navigator

Indiana University Health; Indiana; On-site; USD 45,000 - 65,000; Full time

Job summary

Indiana University Health in Indianapolis is seeking team members for care management focused on patients with chronic and behavioral health needs. The role supports patients through in-person, telephonic, and electronic communication to meet personal and clinical goals.

The position emphasizes collaboration within a multidisciplinary team, careful documentation, and program evaluation to improve processes and outcomes. Shift is M-F, with no on-call or holidays, typical 7:30-4pm.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Experience with chronic and behavioral health patients.
• Experience in multidisciplinary clinical teams.

Responsibilities

• Care for patients in a care management program.
• Manage patient caseloads via in-person, telephonic, and electronic communications.
• Conduct outreach calls to encourage program participation.
• Assist patients with scheduling, transportation, and visit agendas.
• Educate patients about preventative monitoring and caregivers about system response plans.
• Document activities and reconcile patient information to support productivity of the clinical care team.
• Collaborate with the multidisciplinary clinical care team.
• Administer program evaluation and conduct patient interviews.

Skills

Written & verbal communication

Microsoft Office

Collaborative

Attention to detail

Adaptable

Medical knowledge

Education

Bachelor's degree preferred

MA/LPN/BSW/Clinical Dietitian licensure preferred

Job description

IU Health is looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Location: Audiology – Riley Hospital in Downtown Indianapolis.

Shift: M-F; no on-call or holidays; typical 7:30-4pm

Requirements

• High school diploma or equivalent required. Bachelor's degree preferred.
• MA, LPN, BSW, or Clinical Dietitian and appropriate accreditation/licensure preferred.
• Experience working with patients who have chronic and behavioral health needs.
• Demonstrated experience working as part of a multidisciplinary clinical team.

Roles And Responsibilities

Cares for patients as part of a care management program. Responsible for patient caseloads through in-person, telephonic, and electronic communications. Conducts outreach calls with patients and caregivers to encourage program participation. Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals. Identifies patients in need of intensive case management. Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc). Educates patients about preventative monitoring and caregivers about system response plans. Helps patient access community and governmental based service agencies including possibly filling out patient paperwork. Documents activities and reconciles patient information to support productivity of clinical care team. Collaborates with the multidisciplinary clinical care team. Administers program evaluation and conducts patient interviews. Evaluates program processes and provides recommendations for improvement.

Preferred Skills

• Medical Knowledge a plus!
• Microsoft computer skills
• Written and verbal communication skills
• Collaborative
• Strong attention to detail
• Adaptable to fast paced settings