Compassionate Patient Care Navigator

Indiana University Health; Indiana; On-site; USD 45,000 - 65,000; Full time

Job summary

Indiana University Health in Indianapolis is seeking team members for care management focused on patients with chronic and behavioral health needs. The role supports patients through in-person, telephonic, and electronic communication to meet personal and clinical goals.

The position emphasizes collaboration within a multidisciplinary team, careful documentation, and program evaluation to improve processes and outcomes. Shift is M-F, with no on-call or holidays, typical 7:30-4pm.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Experience with chronic and behavioral health patients.
• Experience in multidisciplinary clinical teams.

Responsibilities

• Care for patients in a care management program.
• Manage patient caseloads via in-person, telephonic, and electronic communications.
• Conduct outreach calls to encourage program participation.
• Assist patients with scheduling, transportation, and visit agendas.
• Educate patients about preventative monitoring and caregivers about system response plans.
• Document activities and reconcile patient information to support productivity of the clinical care team.
• Collaborate with the multidisciplinary clinical care team.
• Administer program evaluation and conduct patient interviews.

Skills

Written & verbal communication

Microsoft Office

Collaborative

Attention to detail

Adaptable

Medical knowledge

Education

Bachelor's degree preferred

MA/LPN/BSW/Clinical Dietitian licensure preferred

Job description

Indiana University Health in Indianapolis is seeking team members for care management focused on patients with chronic and behavioral health needs. The role supports patients through in-person, telephonic, and electronic communication to meet personal and clinical goals.

The position emphasizes collaboration within a multidisciplinary team, careful documentation, and program evaluation to improve processes and outcomes. Shift is M-F, with no on-call or holidays, typical 7:30-4pm.