Chromatography Tech Services Lead

PerkinElmer; Shelton (CT); Hybrid; USD 120,000 - 140,000; Full time

Job summary

PerkinElmer seeks a Manager, Technical Services – Chromatography, hybrid in Shelton, CT. Lead a team of Technical Services Specialists, manage 3rd-level escalations, and drive documentation and training. Collaborate with R&D, Field Service, and Product Management to sustain service excellence.

The role requires a strong background in chromatography, leadership experience, and a commitment to customer satisfaction. Hybrid schedule includes on-site and remote work as needed.

Qualifications

• Bachelor's degree in chemistry, biochemistry, biotechnology, or a related field.
• 6–8 years in a support, service, or analytical lab environment including technical support roles.
• Prior people management or team leadership experience.

Responsibilities

• Lead a team of Technical Services Specialists for Chromatography products and software.
• Own 3rd-level escalations, service documentation, and training content development.
• Coordinate with R&D, Field Service, Inside Service, and Product Management.

Skills

Team leadership

Chromatography knowledge

Customer focus

Education

Bachelor's degree in chemistry/biochemistry/biotechnology

Tools

Chromatography Data Systems

Job description

PerkinElmer seeks a Manager, Technical Services – Chromatography, hybrid in Shelton, CT. Lead a team of Technical Services Specialists, manage 3rd-level escalations, and drive documentation and training. Collaborate with R&D, Field Service, and Product Management to sustain service excellence.

The role requires a strong background in chromatography, leadership experience, and a commitment to customer satisfaction. Hybrid schedule includes on-site and remote work as needed.