Field Service Engineer II, Chromatography

ThermoFisher Scientific; Suwanee (GA); Remote; USD 70,000 - 95,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer II to install, service, and repair chromatography instruments (IC and HPLC) for customers in research, industrial, and healthcare settings. The role is remote with up to 75% travel in the Georgia/Alabama region, requiring strong customer service and diagnostics skills.

You will troubleshoot complex electro-mechanical systems, document service activities, and collaborate with cross-functional teams to ensure instrument performance and

Qualifications

• Bachelor's degree in Electronics, Physics, Engineering, CS, Chemistry or related technical field with 2+ years of experience installing, troubleshooting, and repairing complex analytical instruments.
• Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues with the ability to diagnose issues down to component level.
• Experience mentoring, training, and providing technical guidance to others preferred.
• Experience documenting service activities and preparing accurate, detailed service reports.
• Previous experience delivering a high level of customer satisfaction and building strong customer relationships.

Responsibilities

• Perform onsite installation, preventive maintenance, troubleshooting, and repair of chromatography instruments - IC and HPLC.
• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance.
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals.
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting.
• Accurately document field service activities, including installation report and service work report, and submit timely through the required system.
• Assist Commercial Teams with technical information, training, and demonstrations.
• Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams.
• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues.

Skills

Interpersonal communication

Customer relationships

Diagnostics

Troubleshooting

Electro-mechanical systems

Independent work

Education

Bachelor's Degree in Electronics/Engineering/Physics/CS/Chemistry

Job description

Work Schedule

First Shift (Days)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location

This is a remote role based in the Alabama and Georgia area and requires up to 75% travel within the designated territory. Relocation assistance is not provided.

Discover Impactful Work

As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

A Day in the Life

• Perform onsite installation, preventive maintenance, troubleshooting, and repair of chromatography instruments - IC and HPLC

• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance

• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals

• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting

• Accurately document field service activities, including installation report and service work report, and submit timely through the required system

• Assist Commercial Teams with technical information, training, and demonstrations

• Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams

• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues

Education

Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 2+ years of experience installing, troubleshooting, and repairing complex analytical instruments or Advanced Degree

Experience

• Demonstrated expertise with complex electro-mechanical systems, preferably supporting IC and HPLC instruments

• Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues with the ability to diagnose issues down to component level

• Experience mentoring, training, and providing technical guidance to others preferred

• Experience documenting service activities and preparing accurate, detailed service reports

• Previous experience delivering a high level of customer satisfaction and building strong customer relationships

Knowledge, Skills, Abilities

• Excellent interpersonal communication skills and proven ability to build positive customer relationships

• Ability to read and interpret technical documentation, schematics, and engineering drawings

• Ability to work independently while maintaining strong team collaboration

• Availability to respond to urgent customer needs

• Proficiency with Windows operating systems, networking, and standard business software

• Adhere to all safety protocols and be able to work in cleanroom environments when required

• Physical ability to lift up to 50 lbs. and work in laboratory environments

Other

• Must be legally authorized to work in the United States without sponsorship now or in the future

• Must be able to pass a comprehensive background check and drug screen

• Valid driver’s license and ability to travel 75%

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.