Chocolate Shop Shift Lead - Elevate Customer Experience

Läderach; Palo Alto (CA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Competitive pay

Premium Holiday Pay

Annual Bonus

Employee Assistance

Career opportunities

Product discounts

Chocolate at work

Accessible locations

Job summary

Läderach is seeking a part-time Shift Lead (Key Holder) to champion an outstanding in-store experience in our Palo Alto store. You will lead a team, train associates, and ensure smooth shift operations while upholding brand standards.

The role emphasizes strong leadership, reliability, and a passion for chocolate as you drive sales and maintain high-quality customer service in a fast-paced retail environment.

Qualifications

• At least 1 year of retail sales experience.
• Strong interpersonal and effective communication skills.
• Reliable, flexible scheduling based on store needs.
• Quality-minded with keen attention to detail.
• Passion for chocolate.

Responsibilities

• Deliver outstanding customer experience and support in-house team.
• Provide training to Store Associates to meet production goals.
• Lead in-store tasks and uphold brand standards.
• Ensure sales floor flow and merchandising accuracy.
• Lead adherence to food safety protocols.
• Assist in achieving sales objectives and loss prevention.
• Participate in team meetings to discuss goals.
• Perform other duties as assigned by the Store Manager.

Skills

Retail sales

Interpersonal skills

Communication

Flexibility

Attention to detail

Passion for chocolate

Job description

Läderach is seeking a part-time Shift Lead (Key Holder) to champion an outstanding in-store experience in our Palo Alto store. You will lead a team, train associates, and ensure smooth shift operations while upholding brand standards.

The role emphasizes strong leadership, reliability, and a passion for chocolate as you drive sales and maintain high-quality customer service in a fast-paced retail environment.