ChMS Training & Parish Support Specialist

Northside Catholic; Chicago (IL); Hybrid; USD 53,000 - 65,000; Full time

Job summary

The Archdiocese of Chicago is seeking a ChMS Trainer and Support Specialist to provide front-line support, training, and communication across the Archdiocese. You will onboard staff and volunteers, manage the knowledge base, and drive adoption of the ChMS platform.

Responsibilities include user support, remote or in-person training, documentation maintenance, adoption tracking, and collaboration with IT peers to ensure smooth system transitions and ongoing improvements.

Qualifications

• Bachelor’s degree in Technology, Education, Communications, or related field.
• 1-3 years in training, help desk, or application support roles.
• CRM customer relationship experience.
• Strong instructional design, facilitation and presentation skills.
• Excellent communicator with patience and empathy for users of all technical abilities.
• Proficiency in Spanish (spoken and written) preferred to effectively support bilingual parishes.
• Familiarity with software ticketing systems or CRMs preferred.
• Experience supporting faith-based or nonprofit organizations desirable.

Responsibilities

• User Support: Serve as the point of contact for user questions and issues, resolving or escalating as appropriate.
• Training Development: Develop and deliver training materials (guides, videos, live sessions) for both parish and central users, both remotely or in-person.
• Knowledge Base Management: Maintain the ChMS knowledge base and ensure training documentation remains accurate, accessible, and current.
• Training & Adoption Tracking: Track training participation and user adoption metrics to identify follow-up needs and areas requiring additional support.
• Issue Coordination: Collaborate with the System Administrator and Data Analyst to ensure accurate issue tracking, documentation, and resolution workflows.
• New User Orientation: Assist with communication, onboarding, and orientation for new parish users.
• Communication Support: Deliver clear, encouraging messages that help staff and volunteers feel supported through system transitions and updates.
• Feedback Gathering: Gather and share parish feedback to inform future improvements and enhance user experience.

Skills

CRM experience

Instructional design

Communication skills

Spanish proficiency

Training & help-desk experience

Education

Bachelor's degree in Technology, Education, Communications, or related field

Job description

The Archdiocese of Chicago is seeking a ChMS Trainer and Support Specialist to provide front-line support, training, and communication across the Archdiocese. You will onboard staff and volunteers, manage the knowledge base, and drive adoption of the ChMS platform.

Responsibilities include user support, remote or in-person training, documentation maintenance, adoption tracking, and collaboration with IT peers to ensure smooth system transitions and ongoing improvements.