ChMS Trainer and Support Specialist

Archchicago; Chicago (IL); On-site; USD 35,000 - 43,000; Full time

Job summary

Archdiocese of Chicago seeks a ChMS Trainer and Support Specialist to provide front-line support, training, and communication to ensure consistent use of the platform across the Archdiocese. You will onboard staff and volunteers, manage transitions, and promote best practices in policy and procedure.

The role emphasizes strong communication, instructional design, and the ability to work with diverse parish environments, remote or in-person sessions, and bilingual needs where applicable.

Qualifications

• Bachelor’s degree required.
• 1-3 years in training, help desk, or application support roles.
• CRM experience.
• Strong instructional design, facilitation and presentation skills.
• Excellent communicator with patience for users of all technical abilities.
• Spanish proficiency preferred to support bilingual parishes.
• Experience with faith-based or nonprofit organizations is desirable.

Responsibilities

• User Support: serve as the point of contact for user questions and issues.
• Training Development: create and deliver guides, videos, and live sessions; remote or in-person.
• Knowledge Base Management: maintain knowledge base and ensure accuracy.
• Training & Adoption Tracking: monitor participation and adoption metrics.
• Issue Coordination: coordinate with System Administrator and Data Analyst for tracking and resolution.
• New User Orientation: assist with onboarding communications for new parish users.
• Communication Support: deliver clear, encouraging messages during transitions.
• Feedback Gathering: collect parish feedback for improvements.
• Other responsibilities as assigned.

Skills

CRM experience

Instructional design

Strong communication

Spanish proficiency (preferred)

Training & help desk experience

Empathy for users

Organizational skills

Catholic mission alignment

Education

Bachelor’s degree in Technology, Education, Communications, or related field

Job description

The Archdiocese of Chicago, the third largest in the United States, serves more than 2.2 million Catholics in 216 parishes in Cook County and Lake County, a geographic area of 1,411 square miles. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 13,000 employees in its systems and ministries, including Catholic Chari es, the region's largest nonprofit social service agency. The Archdiocese also has one of the country's largest seminaries. The Archdiocese's 150+ elementary and secondary schools comprise one of the largest U.S. private school systems. Its schools have received 96 U.S. Department of Education Blue Ribbon Awards.

Position Summary

The ChMS Trainer and Support Specialist provides front-line support, training, and communication to ensure consistent and comfortable use of the platform across the Archdiocese. This role strengthens parish operations by supporting staff and volunteers through onboarding, system transitions, policy, procedure, and best practice education.

Responsibilities

• User Support: Serve as the point of contact for user questions and issues, resolving or escalating as appropriate.
• Training Development: Develop and deliver training materials (guides, videos, live sessions) for both parish and central users, both remotely or in-person.
• Knowledge Base Management: MaintaintheChMSknowledge base and ensure training documentation remainsaccurate, accessible,and current.
• Training & Adoption Tracking: Track training participation and user adoption metrics toidentifyfollow-up needs and areas requiring additional support.
• Issue Coordination: Collaborate with the System Administrator and Data Analyst to ensureaccurateissue tracking, documentation, and resolution workflows.
• New User Orientation: Assistwith communication, onboarding, and orientation for new parish users.
• Communication Support: Deliver clear, encouraging messages that help staff and volunteers feel supported through system transitions and updates.
• Feedback Gathering: Gather and share parish feedback to inform future improvements and enhance user experience.
• Other responsibilities as assigned.

Requirements

• Bachelor’s degree in Technology, Education, Communications, or related field.
• 1-3 years in training, help desk, or application support roles.
• CRM customer relationship experience.
• Strong instructional design, facilitation and presentation skills.
• Excellent communicator with patience and empathy for users of all technical abilities.
• Proficiencyin Spanish (spoken and written)preferredto effectively support bilingual parishes.
• Familiarity with software ticketing systems or CRMs preferred.
• Experience supporting faith-based or nonprofit organizations desirable.
• Demonstrateunderstanding, respect and support of the Catholic Church teaching,missionand values.
• Excellent organizational and time management competencies.
• Strong verbal and written communications, organizational, multi-taskingand interpersonal skills.
• Ability to work inteamenvironment with a strong service mindset.
• Passionate about and committed to the Mission of the Archdiocese of Chicago and global Catholic Church.

The Archdiocese of Chicago offers a comprehensive total rewards package to include competitive compensation and benefit programs. Information about our benefit programs is available here.

This position has an hourly range of $25.70 -$31.48. An employee’s pay within the hourly range will be based on many factors including but not limited to relevant education, qualifications, experience, skills, geographic location, and organizational needs.